Best Western University Inn & Suites

This hotel is widely recognized for its 24-hour indoor pool and hot tub, offering a unique amenity for relaxation and recreation at any time. Guests consistently highlight the exceptional staff, consistent cleanliness, and a delicious, varied breakfast as key strengths. The comfortable beds also contribute significantly to a pleasant stay. This makes the hotel an ideal choice for families seeking recreational options, college visitors due to its convenient proximity to the university, and business travelers who appreciate a quiet and clean environment. Leisure travelers also find it a suitable base for exploring the area. To enhance your experience, it is advisable to confirm the hot tub's operational status if it is a primary reason for your booking, and guests traveling with cats should clarify the hotel's specific pet policy beforehand. It is also recommended to monitor billing closely upon check-in and check-out.

Facilities & Amenities
The hotel's 24-hour indoor pool and hot tub are significant draws, providing ample opportunity for relaxation and enjoyment, though some guests noted the hot tub was occasionally out of order. While a sauna is present, it is often reported as locked or non-functional. Guests appreciate the convenience of free Wi-Fi throughout the property, along with readily available vending machines, though some found them not always well-stocked. Complimentary coffee, tea, and juice are available all day in the lobby, a much-appreciated touch. Some rooms are equipped with a kitchenette, mini-fridge, and microwave, adding to guest convenience. The hotel also offers laundry machines for guest use. There is no dedicated fitness center on-site, but the hotel has a partnership with a local gym, allowing guests discounted access.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms and common areas as spotless and well-maintained. The comfortable beds are frequently highlighted, ensuring a restful night's sleep, though a few guests found them to be too firm or showing signs of wear. Rooms are generally perceived as spacious, with some offering "mini-suite" layouts, while others noted cramped bathrooms. Noise levels are typically low, contributing to a quiet stay, though some guests reported hearing music from the lobby or pool area. Minor issues mentioned include slow draining sinks or peeling bathtubs, and some bathrooms were described as muggy due to inadequate ventilation. While most rooms are well-kept, a few reviews noted outdated decor or dusty surfaces.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, described as delicious, varied, and well-stocked. Guests enjoy a range of hot breakfast options, including scrambled eggs, bacon, sausage, and biscuits with gravy, along with a popular waffle maker. The availability of gluten-free and dairy-free options is a significant positive for many guests. Beyond breakfast, complimentary coffee, tea, and juice are available throughout the day, and the hotel often provides evening cookies and sometimes soup, adding to the guest experience. The staff managing the breakfast area are frequently commended for their friendliness, efficiency, and dedication to keeping the food fresh and the area clean.

Location & Accessibility
The hotel boasts a convenient location in Forest Grove, particularly beneficial for visitors to Pacific University, which is just minutes away. Guests appreciate being within walking distance of various local attractions, restaurants, and a concert venue. Its proximity to stores like Walmart and 7-Eleven also adds to its appeal. While the hotel is generally easy to find, some guests noted that the driveway entrance can be a bit tricky, especially at night. Free parking is available and typically ample, though spaces can be tight during peak times. Some travelers find its distance from Portland a benefit, offering a quieter and less hectic environment, though traffic noise can occasionally be heard in rooms facing the street.

Staff & Service
The hotel's staff are overwhelmingly praised for their friendliness, helpfulness, and attentiveness, consistently going above and beyond to ensure a positive guest experience. Many reviews highlight their efficiency and accommodating nature, from the quick check-in process to promptly addressing guest requests and concerns. Staff members are noted for their customer-focused approach, offering local recommendations and assisting with various needs. While the majority of interactions are highly positive, a few guests reported isolated instances of unresponsiveness from the front desk, particularly during off-peak hours, or perceived a lack of empathy when dealing with complex issues. Overall, the dedication of the team significantly contributes to the hotel's welcoming atmosphere.

Additional Information
A notable point of contention for some guests is the hotel's pet policy, which is explicitly dog-friendly with a daily fee, but strictly not cat-friendly, despite some initial booking information or general "pets welcome" signage. This has led to significant frustration for cat owners. Another recurring issue involves billing and reservation discrepancies, with some guests reporting being charged multiple times or having their reservations not found, leading to considerable inconvenience and financial stress. Furthermore, the hot tub is frequently out of order due to maintenance or chemical imbalances, and the sauna is often locked or non-functional, disappointing guests who booked specifically for these amenities. The hotel does not have an on-site fitness facility, but offers discounted access to a local gym.