Best Western Premier Denham Inn & Suites

This hotel is highly regarded for its exceptional staff and the personalized service they provide, creating a welcoming and comfortable atmosphere for guests. Its convenient location near the airport and local attractions makes it a popular choice for various travelers. The hotel consistently receives praise for its cleanliness, comfortable accommodations, and the overall quiet environment, ensuring a restful stay. It is an ideal fit for airport travelers seeking a convenient stopover, business travelers needing efficient services, and couples looking for a relaxing getaway, especially in the popular jacuzzi suites. Families also find the hotel accommodating for group stays and events. To enhance your experience, consider utilizing the reliable airport shuttle service and exploring the charming downtown area of Leduc, which is within walking distance.

Facilities & Amenities
Guests appreciate the range of facilities available, contributing to a comfortable stay. The fitness center is well-equipped, featuring a variety of machines including cable machines, lat pulldowns, seated rows, bench/shoulder presses, leg extensions, and dumbbells up to 50 pounds, along with cardio equipment. A massage chair is also available, though some guests noted it was in poor condition. The hotel includes a hot tub, which is generally enjoyed, although a few guests reported it was either not working, too small, not hot enough, or appeared dirty. For added convenience, guests can utilize the guest laundry facilities. Rooms are equipped with modern amenities such as TVs with streaming services, a Keurig coffee machine, a fridge, and a microwave, enhancing the in-room experience.

Cleanliness & Room Comfort
The hotel consistently earns high marks for its cleanliness, with rooms described as spotless, very clean, and well-maintained. Guests frequently praise the comfortable beds and fluffy pillows, ensuring a good night's sleep. Many rooms offer spacious layouts, and some premium suites feature jacuzzi tubs and a fireplace, adding to the luxury. The showers are often highlighted for their amazing water pressure and modern design, with some even including a bench. Blackout curtains are a welcome addition for light control. However, some guests experienced issues such as AC not working properly, leading to rooms being too hot, or a toilet flush not working. Isolated incidents included a dirty jacuzzi tub, a shower handle coming off, a terrible room smell, or blood on a comforter. Some found the pillows too soft or the rooms small with thin walls, and a few noted loud plumbing or a sewer smell.

Dining & Food Quality
The hotel offers convenient on-site dining options, with guests generally praising the food quality as delicious and excellent. Breakfast is a highlight for many, often included with the stay and described as very good, served fresh, and tasty, with good coffee. The restaurant and lounge provide a pleasant atmosphere for meals, and the wings are particularly popular. Room service is available and noted for its speed. However, some guests reported that breakfast was not included in their rate, or expressed frustration over the inability to get to-go containers for breakfast even with a voucher. A few found the restaurant overly warm, and isolated comments mentioned food being subpar or expensive, with specific dishes like the sourdough melt and smash burger being dry.

Location & Accessibility
The hotel boasts a great location that is highly convenient for various needs. It is situated near the airport, making it ideal for travelers with early flights or late arrivals, and offers a reliable shuttle service. The property is also close to stores, Telford Lake, and the charming downtown Leduc, which offers local coffee spots and unique gift shops. Proximity to the Outlet Mall, other shopping centers, and the main highway (Hwy 2) provides easy access to amenities and surrounding areas. The neighborhood is generally described as quiet and safe for walks. The hotel provides ample parking, including a large lot and spaces around the building, which is particularly helpful for guests with mobility challenges.

Staff & Service
Most guests consistently praise the staff as amazing, friendly, helpful, polite, attentive, and professional, often going above and beyond to ensure a pleasant stay. The check-in and check-out processes are frequently described as quick, easy, and a breeze. The shuttle service drivers are also commended for their efficiency and friendliness. Guests appreciate the attentive service from housekeeping and the willingness of staff to accommodate requests, including room upgrades and acknowledging loyalty program benefits. A unique feature is the text messaging service for guest requests, enhancing convenience. While the vast majority of feedback is positive, a few isolated incidents mentioned staff appearing to ignore guests, being snobby, or making errors that caused inconvenience.

Additional Information
Guests should be aware that the hotel has undergone renovations, and while many areas are modern, some older sections may still show signs of age. There have been reports of construction noise starting early in the morning, which some guests were not warned about and found disruptive. The hotel offers long-term parking at a reasonable price, which is a significant convenience for airport travelers. It is also a popular venue for events, including Christmas parties, conferences, and wedding accommodations. While the lounge features VLTs, some guests noted this can impact the atmosphere, particularly for families seeking a dining area. Guests should confirm daily housekeeping services, as some reviews indicated it was not automatically provided. Additionally, some guests experienced issues with room temperature control, finding rooms too hot despite adjusting the thermostat.