Best Western Plus Red Deer Inn & Suites

The hotel is highly regarded for its commitment to guest comfort and convenience, highlighted by its exceptional staff and a complimentary lobby coffee machine offering a variety of beverages all day. Guests consistently praise the hotel's overall cleanliness, the comfort of its beds, the spaciousness of its rooms, and its delicious breakfast. It is an ideal choice for families seeking ample space and amenities like the pool, business travelers who appreciate the convenient location and quiet environment, and couples looking for a comfortable getaway. Pet owners also find the hotel particularly accommodating due to its welcoming policy. To ensure the best experience, guests might consider inquiring about the current status of the pool and hot tub if these amenities are a priority for their stay.

Facilities & Amenities
Most guests appreciate the hotel's pool and hot tub, finding them clean and refreshing, with the pool often enjoyed by children and open late into the evening. However, some guests have experienced disappointment due to these amenities being unexpectedly closed for maintenance or repairs, which was a significant drawback for their stay. The hotel offers ample and secure parking, including a convenient carport, though some larger vehicles might benefit from pull-through spots. A highly praised feature is the lobby coffee machine, providing complimentary lattes, hot chocolate, and various coffee options throughout the day and night. Wi-Fi is generally reliable and fast, keeping guests connected during their stay. While not extensively reviewed, a fitness center is available for guest use.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with guests frequently describing rooms and common areas as spotless and well-maintained. Many reviews highlight the spacious rooms, which are often well-laid out and provide ample space, especially for families. Guests frequently praise the comfortable beds and high-quality linens, ensuring a restful sleep, though a few found the beds either too soft or too firm for their personal preference. In-room amenities like a refrigerator, microwave, and multiple televisions are appreciated for convenience. While some rooms feature jetted tubs, a few guests noted issues with their condition or cleanliness. Feedback on bathroom size and condition is mixed, with some finding them small or in need of updates, while others found them well-supplied. Air conditioning generally functions well, though some guests reported issues with temperature control or leaks. Noise levels are generally considered quiet, but some guests experienced disturbances from adjacent rooms, hallways, or occasional train vibrations.

Dining & Food Quality
Guests consistently commend the complimentary breakfast, describing it as delicious, well-organized, and offering a great breakfast variety with both hot and cold options. Popular items include waffles, which are a hit with children, along with eggs and sausages. While the overall food quality is highly rated, some guests noted that the breakfast area can become crowded, leading to limited seating during peak times. The coffee machine at breakfast is often praised, though a few guests found the coffee weak or noted that popular items occasionally ran out. The staff managing the breakfast area are frequently highlighted for their friendliness, attentiveness, and efficiency in keeping items stocked and the area clean.

Location & Accessibility
The hotel boasts a convenient location, making it an ideal base for various purposes, from vacationing to work-related stays. It offers easy access to major highways and is situated near numerous restaurants and shopping options, many within walking distance. Guests appreciate its proximity to local attractions like Sylvan Lake and the event center, as well as the hospital, making it suitable for both leisure and necessary travel. While generally considered quiet, some guests have noted occasional train noise that can be noticeable, particularly at night, potentially causing minor disturbances. The availability of ample and well-lit parking further enhances the hotel's accessibility for guests traveling by car.

Staff & Service
The hotel consistently receives outstanding praise for its friendly staff, who are frequently described as helpful, welcoming, and genuinely invested in ensuring a positive guest experience. Many guests highlight the helpful service provided by front desk personnel, who are often commended for their patience and willingness to assist with various requests, from storing food to offering local recommendations. The seamless check-in and efficient check-out processes contribute to a smooth arrival and departure. Attentive housekeeping is also frequently mentioned, with staff ensuring rooms are clean and well-maintained. While most interactions are highly positive, a few guests reported challenges with management responsiveness regarding specific issues, indicating some inconsistency in problem resolution.

Additional Information
The hotel maintains a pet-friendly policy, which is highly valued by guests traveling with their animals, appreciating the available green space and thoughtful touches like treats at the front desk. However, some guests expressed concerns regarding additional charges such as a destination fee or dog fee, feeling these were not always clearly communicated or justified, with some perceiving the dog fee as a general charge rather than based on specific services. Guests should be aware that while the hotel strives for consistency, there can be occasional minor issues like a lack of specific in-room items such as notepads or pens. The hotel is often noted for its overall good value, making it a recommended choice for those seeking a comfortable and accommodating stay.