Best Western Dallas Inn & Suites

The hotel serves as a primary accommodation option in its town, making it a convenient choice for many travelers. Guests frequently highlight the complimentary breakfast as a significant positive, often praising its variety and quality. The staff generally receives commendation for their friendliness and helpfulness, contributing to a pleasant stay for many. However, a recurring theme is the dated condition of the property and rooms, with many areas showing wear and tear. Another common point of contention is the functionality of the hot tub or spa pool, which guests often report as being cold or out of order. The absence of an elevator is also a notable concern for those with mobility issues or heavy luggage. This hotel is particularly suitable for travelers seeking a convenient base in the area, including families who appreciate the breakfast and spacious rooms, and pet owners due to its accommodating policy. To ensure a smoother experience, guests are advised to confirm their room type and floor preference, especially if an elevator is a necessity.

Facilities & Amenities
A prominent feature, the hot tub or spa pool, frequently receives mixed to negative feedback; many guests report it is not heated, is cold, or is entirely out of order, despite being advertised as a hot tub. Some describe it as merely an oversized pool. The fitness center is noted as being very limited, often lacking sufficient weights or equipment, and some machines are reported as broken or non-functional. A significant point of concern for many guests is the complete absence of an elevator, requiring guests to carry luggage up stairs, which can be particularly challenging for those on upper floors or with mobility limitations. While Wi-Fi is available, some guests experienced connectivity issues, impacting their ability to work or stream. The hotel also offers laundry facilities for guest use, though some report issues with other guests monopolizing machines.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While some guests found their rooms to be clean and quiet, a significant number reported issues such as dirty carpets, mold in bathrooms, dusty surfaces, and general signs of neglect like peeling paint or worn furniture. Specific complaints include unvacuumed floors, stained fabrics, and even instances of bed bugs or mouse droppings. The beds receive varied reviews, with some finding them comfortable and others describing them as hard, leading to soreness. Bathrooms are frequently mentioned as being small, dated, and having issues like slow drains, loud fans, or broken fixtures. In-room amenities like soap dispensers are sometimes found empty or broken, and televisions occasionally have functionality problems. Some rooms are described as dark and showing considerable wear and tear.

Dining & Food Quality
The complimentary breakfast is a consistent highlight for many guests, often described as good or great, and a pleasant surprise. Guests appreciate the variety of options available, which typically include hot breakfast items such as scrambled eggs, sausage, and waffles. The coffee is generally considered acceptable for a hotel. While most guests enjoy the breakfast, some noted occasional issues like items running out, particularly scrambled eggs, or a limited selection for those with specific dietary needs. A few reviews mentioned a policy limiting guests to one plate per person, which some found restrictive. Despite these minor points, the breakfast is widely regarded as a valuable inclusion that enhances the overall stay.

Location & Accessibility
The hotel's central location is a significant advantage, positioning it conveniently within the town. Guests frequently highlight its proximity to various essential services and attractions, including a large grocery store, pharmacy, and several restaurants and shopping options that are easily accessible on foot. This makes it an ideal base for exploring the immediate area without needing to drive, providing a practical solution for daily needs. The availability of free parking is also a positive aspect, offering convenience and peace of mind for guests traveling by car. While the location provides excellent access to local amenities, some guests noted that being situated near a main road could result in some street noise, though this was not universally disruptive and often considered a minor trade-off for the convenience.

Staff & Service
The staff generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests commend specific individuals at the front desk and the breakfast area for their positive attitudes and willingness to assist. The check-in process is often described as quick and convenient. However, there are notable instances of inconsistent service, with some guests reporting long waits at the front desk due to staff absence, or unhelpful attitudes when issues arose, particularly concerning booking discrepancies or facility problems. Communication regarding hotel policies or issues like non-functional amenities was sometimes lacking. Despite these isolated incidents, the overall sentiment towards the staff is positive, with many guests appreciating their efforts to provide good service.

Additional Information
The hotel operates with a pet-friendly policy, accommodating guests traveling with animals, though some reviews indicate challenges with finding suitable outdoor areas or confusion regarding specific pet room availability and associated charges. Despite being a non-smoking property, some guests reported a persistent smoke smell in their rooms, suggesting a potential issue with adherence or ventilation. Several guests noted the presence of numerous and sometimes "aggressive" or "nagging" signage throughout the property, including rules about not reaching over the desk, no smoking, and limits on breakfast plates, which created an unwelcoming atmosphere for some. The hotel also provides laundry facilities for guest use, which can be convenient for longer stays.