Best Western Braddock Inn

This hotel presents a unique, somewhat nostalgic ambiance, with many guests noting its distinctive layout and a general 70s vibe, including live trees indoors and Japanese-inspired landscaping. While undergoing ongoing renovations that impact certain facilities, the hotel is frequently chosen for its convenient location and value. It is particularly well-suited for road trippers seeking an overnight stop, families looking for amenities (though with caveats), and budget-conscious travelers. Guests consistently praise the friendly and helpful staff and the complimentary breakfast. However, the experience can be mixed, with some rooms and areas showing their age. To ensure a smoother stay, it is advisable to confirm the status of specific facilities like the pool before arrival and to request a room away from high-traffic areas if noise sensitivity is a concern.

Facilities & Amenities
The hotel features an indoor pool and hot tub, which are frequently mentioned by guests. However, a significant number of reviews indicate that the pool is often closed for renovation, under maintenance, or found to be cold or dirty, leading to disappointment for many, especially families. Similarly, the hot tub jets are often reported as non-functional. While a fitness center and sauna are available, some guests noted issues with the cleanliness of the equipment. The hotel offers free Wi-Fi, which is appreciated. Guests should be aware that the property does not have an elevator, which can be a challenge for those with mobility issues or heavy luggage. Ice machines are present, though sometimes reported as out of order.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. Many guests found their rooms to be clean, spacious, and equipped with comfortable beds and hot water in the showers. However, a substantial number of reviews describe rooms as dated, run-down, or having a strong musty smell, cigarette smoke, or other unpleasant odors. Issues reported include stained carpets, dirty surfaces, mold in bathrooms, and unclean sheets. Some guests experienced noise from hallways, squeaky beds, or loud air conditioning units. Specific in-room features like low toilets, malfunctioning TVs, or non-cooling refrigerators were also mentioned, impacting overall comfort.

Dining & Food Quality
The hotel offers a complimentary breakfast that receives generally positive feedback. Most guests appreciate the variety of options, which often include hot food such as eggs, bacon, sausage, biscuits and gravy, and a waffle maker. The breakfast area is typically described as well-maintained, and the staff attending it are often praised for their friendliness. Some guests, however, noted that the breakfast room can become crowded, and popular items may not always be replenished quickly, especially closer to the end of service. A few reviews also mentioned concerns about the quality or taste of certain food items, such as the eggs. The convenience of a restaurant next door is also highlighted.

Location & Accessibility
The hotel's location is consistently praised for its convenience and accessibility. It is situated close to the highway, making it an ideal stop for travelers. Guests appreciate its proximity to various restaurants and shopping options, many within walking distance. The surrounding grounds are often described as aesthetically pleasing, with a small creek and outdoor seating areas like gazebos and swings, providing a relaxing environment. While the location is generally considered safe, some guests noted a busy main road nearby. Parking is available on-site. As noted, the absence of an elevator means guests must use stairs to access different levels.

Staff & Service
The staff at this hotel consistently receives high praise from guests, standing out as a major positive aspect of the stay. Reviewers frequently describe the team as friendly, helpful, attentive, and accommodating. Many guests highlighted the quick check-in and check-out processes and the staff's willingness to go "above and beyond" to address concerns or fulfill requests, such as moving rooms or providing extra amenities. The service provided by the housekeeping and breakfast area staff is also frequently commended for its efficiency and pleasant demeanor. Even when faced with challenging situations or guest complaints, the staff are noted for their professionalism and efforts to resolve issues.

Additional Information
The hotel is currently undergoing renovations, which, while intended to improve the property, can lead to some disruptions and a general sense of the hotel being dated in unrenovated areas. Guests should be aware of the pet-friendly policy, though some noted that the designated pet rooms are also smoking rooms, which can be problematic for non-smokers. The hotel's unique architectural layout and interior landscaping contribute to its distinct character. Some guests mentioned the presence of outdoor areas with seating by a creek, offering a pleasant space for relaxation. The hotel also has a policy regarding smoking, with signs indicating fees for smoking in non-designated areas.