Hotel Aziza

The hotel is widely celebrated for its warm, family-run atmosphere, embodying a mission statement of "Once a guest - Always a friend," which guests feel throughout their stay. This creates a truly homely feeling, making visitors feel like part of an extended family rather than just patrons. Guests consistently highlight the exceptional cleanliness of the property and the spacious, comfortable rooms that offer stunning city views. Its location, while on a steep hill, provides a peaceful retreat just a short walk from the bustling Old Town. The hotel is an excellent fit for sightseers and explorers eager to discover the city's attractions, couples seeking a romantic getaway with picturesque vistas, and families who appreciate comfortable, large accommodations and attentive service. To enhance your experience, consider utilizing the hotel's convenient airport transfer service and be prepared for the uphill walk back, though taxis are readily available and affordable.

Facilities & Amenities
The hotel offers a range of well-regarded facilities designed to enhance guest comfort and convenience. A standout feature is the complimentary sauna, which is private and can be reserved for a relaxing experience, often highlighted as a welcome bonus. Guests consistently praise the reliable Wi-Fi connection, ensuring seamless connectivity throughout their stay. The presence of a good-sized central lift makes navigating the hotel effortless for all guests. While parking is available on-site and free, guests should be aware that space is limited and may sometimes require parking on the street. Rooms are equipped with a noiseless mini-fridge and tea and coffee making facilities, adding to the in-room convenience. Additionally, the air conditioning system is generally effective, though some guests noted initial issues with heating upon arrival.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness and the overall comfort of its accommodations. Rooms are frequently described as spacious, bright, and modern, featuring a refined decoration that creates a cozy and unique ambiance. The comfortable beds and high-quality linens are often highlighted, contributing to a restful night's sleep. In-room amenities include tea and coffee making facilities, a mini-fridge, and a TV with various channels and streaming app access. The bathrooms are generally praised for being spacious, clean, and modern, often featuring a good shower with hot water, though some guests noted minor issues with the shower floor being slippery or the bathroom door design. While the hotel is in a quiet area, providing a peaceful retreat, a few guests mentioned some traffic noise from the nearby road, though this was not a significant concern for most.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as a hearty, generous buffet with a wide selection of fresh and delicious options. The variety typically includes boiled and scrambled eggs, salads, yogurts, fruits, juices, tea and coffee, a selection of cheese and meats, various breads, cereals, donuts, and pastries, including local Bosnian dishes. Most guests find the breakfast to be plentiful and a great start to the day, with some appreciating that it is fully halal. However, some guests noted that the coffee from the machine could be improved, and a few mentioned that the selection might diminish towards the end of the breakfast service, suggesting arriving earlier for the best choice. The hotel features an in-house restaurant and bar area where breakfast is served, often opening onto a pleasant courtyard.

Location & Accessibility
The hotel boasts a highly advantageous location for exploring the city, situated just a short 5 to 10-minute walk from the heart of Old Town (Baščaršija) and other major attractions like the Yellow Fortress, which offers stunning city views. Guests appreciate its proximity to various shops, restaurants, and cultural landmarks. However, a significant aspect of its location is that it is situated on a steep hill. While the downhill walk to the city center is easy, the return journey uphill can be a considerable cardio test for some, particularly those with mobility issues or carrying luggage. Taxis are readily available and affordable for the uphill return. Parking is offered free of charge on the premises, though spaces are limited and may require street parking at times. Despite the incline, the hotel's position provides a peaceful and quiet retreat away from the city's immediate bustle.

Staff & Service
The staff at the hotel consistently receive glowing reviews for their exceptional helpfulness, friendliness, and attentiveness. Guests frequently highlight their warm welcome and willingness to go above and beyond to assist with any requests, creating a personal and homely atmosphere. The check-in process is often described as smooth and quick, with staff accommodating early arrivals when possible. Specific services like arranging airport transfers and day trips are praised for their efficiency and convenience, with staff even assisting with issues like lost phones. The housekeeping staff are noted for their diligence, ensuring rooms are impeccably clean and well-maintained daily. The hotel's identity as a family-run establishment is a recurring theme, contributing to the personalized and caring service that makes guests feel like part of the family.

Additional Information
The hotel distinguishes itself with a rich family history and a unique love story that is proudly shared with guests, contributing to its distinctive charm and the "Once a guest - Always a friend" ethos. Guests should be aware of the hotel's strict check-out schedule at 11:00 AM. For those arriving by car, the hotel may request that the car key be left at reception to allow for vehicle movement due to limited parking space. The hotel offers the convenience of arranging day trips through local agencies, providing pick-up and drop-off directly at the hotel. Guests also note that tap water in Bosnia is safe to drink. The breakfast served is notably fully halal, catering to specific dietary needs. Additionally, the hotel's room numbers each carry a special story, adding a unique touch to the guest experience.