Au Nouvel Hôtel

This hotel is highly regarded for its excellent location directly opposite the bus station and a short walk from the train station, making it a prime choice for transit travelers and sightseers exploring the city. Its friendly staff and good value are consistently highlighted, contributing to a welcoming atmosphere. Guests frequently commend the hotel's cleanliness and the general comfort of its accommodations, despite some older facilities. For concert-goers attending events at the Zénith, the hotel's proximity is a significant advantage, while budget-conscious guests appreciate the affordable rates. To enhance your stay, consider requesting a room away from the elevator for a quieter experience, and be prepared for a hotel with a more traditional, older charm.

Facilities & Amenities
Guests note that the hotel's facilities, while functional, often appear outdated or old, with many reviews suggesting a need for renovation. The elevator is operational and appreciated for accessing upper floors. While Wi-Fi is available, some guests reported it could be unreliable or required frequent re-logging. A significant point of concern for many, especially during warmer periods, is the widespread lack of air conditioning in rooms, with only a fan provided as an alternative. Furthermore, some rooms are noted to lack common amenities such as a hairdryer, a mini-fridge, or a kettle, which can be an inconvenience for guests.

Cleanliness & Room Comfort
The cleanliness of the rooms and general hotel areas is frequently praised, with many guests finding their accommodations spotless and well-maintained daily. However, some reviews mention issues with stained linens or towels, and a few expressed concerns about the cleanliness of the duvet. Bed comfort receives mixed feedback; while some found the beds sufficient for a short stay, others described them as small or found the pillows uncomfortable. Noise levels are a recurring issue, primarily due to poor soundproofing between neighboring rooms and from the elevator. While double-glazed windows generally mitigate external street or train noise, some guests still reported hearing trains. Bathroom facilities are often described as old-fashioned, with issues like worn bathtubs, mold, dirty showerheads, non-closing doors, or low toilets. Some rooms feature an unusual setup where the toilet and shower are only separated by a curtain. Room sizes are frequently noted as small or cramped.

Dining & Food Quality
The hotel offers breakfast, which is generally considered to be good value for its price. Most guests found the breakfast buffet sufficient for a basic start to the day, though some described it as restricted in variety. Common items available include coffee, juice, and pastries. However, a significant number of guests expressed disappointment with the limited selection of savory options, noting a lack of items like eggs, ham, or hard cheese, with only soft cheese portions typically provided. Some reviews also mentioned the absence of fresh fruit or yogurt at certain times. Despite these limitations, the breakfast is often seen as a convenient and affordable option.

Location & Accessibility
The hotel's central location is consistently highlighted as its most significant advantage. It is situated directly opposite the bus station and just a few minutes' walk from the train station, making it exceptionally convenient for guests relying on public transportation. The city center, with its various attractions, shops, and restaurants, is easily accessible on foot, typically within a five-minute walk. The port is also within walking distance, which is ideal for guests traveling by ferry. For those attending events, the hotel is perfectly positioned near the Zénith stadium. While the location is highly praised, parking is a notable challenge, with guests frequently reporting difficulty finding available spots and no dedicated hotel parking.

Staff & Service
The staff at this hotel consistently receives high praise for their friendliness, welcoming demeanor, helpfulness, and 24/7 availability. Guests frequently commend the warm reception and the staff's willingness to provide good advice and assistance with various requests. The check-in process is described as smooth and efficient, and the option to store luggage before check-in or after check-out is a highly valued service, particularly for transit travelers. Many reviews highlight specific instances of staff going above and beyond, such as lending a beach towel or prioritizing room availability for early check-in. The staff's responsiveness to guest concerns, such as changing rooms due to unpleasant odors, is also noted. Overall, the attentive service significantly enhances the guest experience.

Additional Information
Guests should be aware of a specific hotel policy requiring them to leave their room key at the reception every time they exit the building. The hotel is frequently described as old or outdated in its decor and facilities, with some areas, such as the staircases, showing significant wear and tear. Despite its name, some guests feel its vintage appearance might suggest an older designation. A recurring issue, particularly during warmer months, is the lack of functioning air conditioning in many rooms, with only a fan provided as a cooling alternative. Some rooms are also noted to lack common amenities such as a hairdryer, a mini-fridge, or a kettle. The hotel is generally considered a good option for short stays or as a transit point due to its convenient location and affordability.