Asura Resort

This hotel is distinguished by its beautiful pool, often featuring direct room access, which many guests find appealing, especially when illuminated at night. It is generally praised for its cleanliness and its convenient location near the beach and local amenities. While many guests appreciate the friendly staff, there are notable concerns regarding management's attitude and the hotel's numerous strict rules and additional charges, which can significantly impact the guest experience. This hotel is best suited for couples or solo travelers seeking a peaceful and clean environment with a nice pool, who are prepared for a highly regulated stay. It may be less ideal for families due to potential extra costs for children and restrictive policies. To ensure a smooth visit, guests should thoroughly review all hotel policies and confirm any potential additional fees before arrival.

Facilities & Amenities
The hotel's most prominent feature is its beautiful pool, which is spacious, clean, and often offers direct access from rooms, creating a pleasant ambiance, particularly in the evening with its lighting. However, guests frequently note the absence of an on-site restaurant or bar, meaning dining options are limited to breakfast. A significant point of contention is the hotel's strict policy prohibiting eating or drinking by the pool or even within the rooms, which many find inconvenient. While rooms are equipped with air conditioning that functions well, the TV channels are often reported as unclear or largely useless. The system requiring a key tag to activate room electricity is also mentioned, which can be problematic for guests wishing to keep the air conditioning running while out.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and aesthetically pleasing, with some describing them as beautiful. The bathrooms are often noted as spacious. However, several recurring issues detract from overall comfort. Many guests report that the towels and linen are old, worn, or even torn, with some concerning observations about linen potentially being reused between guests. The beds are frequently described as uncomfortably hard, and there are instances where pillows were either missing or required an additional charge. Some reviews mention a persistent sewage smell in the rooms, and the walls are perceived as thin, leading to significant noise transfer between adjacent rooms. Additionally, some guests have noted unprocessed metal edges on bedside tables, posing a minor safety concern.

Dining & Food Quality
Feedback regarding the hotel's dining experience, specifically breakfast, is overwhelmingly negative. Guests consistently describe the breakfast as "mid," "terrible," "catastrophe," or "barely edible." Common complaints include dry eggs, unappetizing Vienna sausages and ham, and a complete lack of variety in the menu, which remains unchanged even for longer stays. Many guests opt to eat at nearby restaurants after sampling the hotel's breakfast offerings. The hotel does not feature an on-site restaurant or bar beyond serving breakfast, limiting dining options for guests who prefer to stay on the property for meals.

Location & Accessibility
The hotel boasts a generally favorable location, being easy to find and conveniently situated. It offers good beach access, typically a short three to five-minute walk away, allowing guests to enjoy the coastline easily. The surrounding area is well-equipped with amenities, including a 7-Eleven, a Big C supermarket, a 24-hour laundry service, and various other restaurants and bars within easy reach. While the hotel is located halfway down a narrow alley off the main road, its proximity to essential services and the beach makes it a practical base for exploring the area.

Staff & Service
Guest experiences with staff and service are notably mixed. Many reviews highlight the friendly staff, polite service, and the helpfulness of some receptionists, particularly a specific male receptionist and a female receptionist who made efforts to assist guests. However, a significant number of reviews express strong dissatisfaction with the manager's attitude, describing it as rude, unprofessional, unhelpful, and even aggressive, particularly when addressing guest concerns or complaints. Communication issues are frequently reported due to some staff members having limited English proficiency, leading to misunderstandings. There are also recurring complaints about disorganized check-in processes, instances of overbooking, and the hotel's unwillingness to provide refunds for cancellations or issues.

Additional Information
A pervasive theme in guest feedback revolves around the hotel's exceptionally strict rules and the threat of fines for various infractions. These include a key tag policy where guests are fined for separating the room key from the tag that activates electricity, a ban on bringing in outside food, and prohibitions against eating or drinking by the pool or in rooms. Guests are also informed of an inventory list of all room items with associated costs for damage or loss. There are frequent complaints about additional charges for children, extra beds, or even basic amenities like pillows. Furthermore, many guests report significant issues with booking and cancellation policies, including instances of overbooking and a refusal to refund even for immediate cancellations, leading to considerable frustration.