Hotel Arts

This hotel offers a vibrant urban experience, with its signature year-round indoor/outdoor pool area serving as a central hub for relaxation and socializing. Guests consistently praise the attentive and professional staff, the hotel's prime central location, and the comfortable accommodations. It is an excellent choice for couples seeking a romantic getaway, friends looking for a lively staycation, and business travelers due to its convenient access to downtown venues and conference facilities. Pet owners will also find the hotel very accommodating. To make the most of your visit, consider booking your preferred pool time in advance, especially on weekends, as it can get busy, and take advantage of the complimentary underground parking.

Facilities & Amenities
The hotel boasts an impressive year-round indoor/outdoor pool area that creates a lively and resort-like atmosphere, complete with fireplaces, a poolside bar, and food and drink service. While many guests enjoy the vibrant ambiance and music, some note it can be quite loud and party-oriented, particularly on weekends, and may not be ideal for families with young children. Pool time often requires advance booking due to its popularity and capacity. The hotel also provides a fitness center, though some guests suggest it could be better equipped for weight training. Free Wi-Fi is available and reported to be fast and reliable, suitable for work meetings. Additionally, conference facilities are well-serviced and convenient for events. Many rooms feature balconies, offering pleasant views.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, ensuring a pleasant stay. The beds are frequently highlighted for their exceptional comfort, providing a restful night's sleep, often described as having the "best mattresses." While many appreciate the spacious and modern room designs, some reviews indicate that certain aspects of the rooms are showing signs of wear, such as peeling pleather on bed frames, worn furniture, or poorly patched tiles in the bathroom. Noise can be a concern for some, with mentions of loud air conditioning units, construction noise from nearby buildings, and occasional noise from neighboring rooms due to thin walls. Some guests also note the sink is unconventionally located outside the main bathroom area.

Dining & Food Quality
The hotel offers several dining options, including the Yellow Door Bistro and Freestyle Social Club, which receive positive feedback for their delicious food and appealing ambiance. The poolside food and drink service is a popular feature, allowing guests to enjoy meals and beverages in a vibrant setting. While many guests praise the overall food quality, feedback on breakfast is mixed; some find it to be delicious and varied, while others describe it as expensive, limited in selection, or experiencing slow service. The bar areas are generally well-regarded for their drink selections and happy hour offerings, though a few guests have found the cocktails to be subpar or service to be slow at times. Room service is often commended for its efficiency and tasty options.

Location & Accessibility
The hotel's central location is consistently lauded as a major advantage, placing guests within easy walking distance of numerous attractions, dining establishments, and entertainment venues. It offers convenient access to popular spots such as the Calgary Tower, Stephen Avenue, the BMO Centre, and the Saddledome, making it ideal for both leisure and event attendees. A significant highlight for many guests is the availability of free underground parking, which is described as secure and easily accessible, a valuable amenity in a downtown setting. The surrounding area is generally considered safe, with a wide array of restaurants, bars, and shopping options just steps away, enhancing the overall guest experience.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, professionalism, and attentiveness. Guests frequently highlight their helpfulness and willingness to go above and beyond to ensure a comfortable stay, from providing local recommendations to assisting with specific requests. The check-in and check-out process is generally described as smooth and efficient. Specific services like housekeeping and valet service are also commended for their efficiency and pleasant interactions. While the overwhelming majority of feedback on service is positive, a few guests have reported isolated instances of disorganization or slow service at the pool or bar areas, and some initial communication issues during booking, though these are often resolved by management.

Additional Information
The hotel maintains a very pet-friendly policy, with many guests appreciating the welcoming atmosphere for their dogs and noting that rooms are well-suited for pets without compromising comfort or cleanliness. For frequent visitors, the hotel offers rewards program benefits, including potential room upgrades, which are a valued perk. Guests should be aware that the hotel's policy for large groups dining in its restaurants typically requires a single bill, which some find inconvenient. The in-room bottled water incurs a charge, a detail some guests find surprising given the hotel's overall quality. The pool area is occasionally closed for private events or maintenance, which can be disappointing if not communicated in advance. The hotel's overall vibe tends to cater to a younger, more social demographic, particularly around the pool.