Ares Blue

The hotel's most frequently cited characteristic is a significant challenge with maintaining consistent cleanliness and hygiene standards throughout the property, which guests found to be a defining aspect of their stay. This pervasive issue, often highlighted in reviews, significantly impacted the overall guest experience. While some guests found the pool area to be appealing, the general sentiment indicated that the hotel often fell short of basic expectations for comfort and service. This establishment appears to be unsuitable for families seeking a safe and healthy environment, as well as couples or solo travelers looking for a comfortable and secure retreat. Guests frequently encountered issues with fundamental amenities and services, leading to widespread disappointment. To enhance a potential stay, guests are strongly advised to thoroughly research current conditions and manage expectations, as many found the actual experience to be vastly different from advertised descriptions.

Facilities & Amenities
Guests frequently reported significant issues with the hotel's facilities and amenities. A major concern was the elevators, which were consistently described as non-functional, requiring guests to use stairs, even to upper floors, which was particularly challenging in warm weather. Access to Wi-Fi was not complimentary and often unreliable or completely unavailable, requiring payment for a service that still did not function. While some guests appreciated the presence of a pool with a slide, the surrounding areas were noted for a lack of cleanliness. Rooms were often found to have broken elements, such as curtains falling down or damaged fixtures, and some experienced issues with air conditioning or a lack of hot water. A recurring complaint centered on the scarcity and poor condition of drinking glasses, with many being plastic, reused, and unclean.

Cleanliness & Room Comfort
The state of cleanliness and room comfort was a predominant concern for many guests, with numerous reports detailing unsatisfactory conditions. Rooms were frequently described as dirty upon arrival, with instances of glass on the floor, feces on toilets, and general grime. Despite extended stays, room cleaning was often reported as non-existent, leading guests to manually seek out fresh towels or toilet paper. The bathrooms were consistently highlighted as being in a poor and unhygienic state, with some guests feeling compelled to clean them themselves before use. Issues extended to bedding, which was sometimes found to be stained or unkempt, and mattresses were described as uncomfortable. Furthermore, some rooms experienced problems with air conditioning units, either spraying water or failing to operate, and a lack of hot water was noted at certain times. A significant security concern was also raised regarding room doors that could not be properly secured from the inside.

Dining & Food Quality
Feedback on dining and food quality was largely negative, with many guests expressing significant dissatisfaction. The food was frequently described as unappetizing, with concerns about freshness and variety. Guests reported that sauces often smelled sour or rotten, and the overall selection was limited, featuring repetitive dishes such as boiled fish, stewed vegetables, and various meat patties. Some guests resorted to eating only bread and fresh vegetables due to the perceived poor quality of other items. Issues with hygiene in the dining area were also prominent, with reports of greasy plates and cutlery, and a severe shortage of clean drinking glasses, often requiring guests to use dirty or reused plastic cups. The breakfast offerings were noted for their simplicity, with limited options for cheese and processed meats. While watermelon was sometimes available, the overall fruit selection was sparse and of poor quality. Some guests also mentioned that food items, such as snacks, would run out quickly, leaving many unable to partake.

Location & Accessibility
The hotel's location received mixed feedback, with some guests appreciating its proximity to the sea, describing it as being within walking distance. However, the beach experience itself presented several challenges. It was noted that the beach area was shared with other hotels, leading to a shortage of sunbeds and a crowded environment. Guests also reported the beach to be stony, and critically, it lacked basic amenities such as showers, toilets, and changing rooms. While the hotel's general position was considered convenient by a few, the overall accessibility within the hotel was hampered by non-functional elevators, forcing guests to use stairs, which was particularly arduous for those on higher floors or with luggage. Parking facilities were not a prominent topic in guest reviews.

Staff & Service
Guest experiences with staff and service were predominantly negative, with many reporting a lack of attentiveness and professionalism. The front desk personnel were often described as unhelpful or indifferent, with some guests experiencing delays in room assignment or a general lack of communication. Instances of rude or aggressive staff behavior were also reported, particularly concerning interactions at the bar where staff were perceived as unwilling to serve. Requests for room cleaning or maintenance issues, such as non-functioning air conditioning, were frequently ignored or addressed inadequately, leading to frustration. While a few isolated positive comments highlighted the helpfulness of some kitchen staff or the efforts of an animator, the overall sentiment indicated a significant deficiency in customer care and responsiveness. The general impression was that staff often appeared overwhelmed or unconcerned with guest satisfaction.

Additional Information
Several important details emerged from guest reviews that did not fit into other categories, providing further insight into the hotel experience. Some guests reported issues with overbooking, leading to delays in room allocation. There were strong concerns about misleading advertising, with the hotel being promoted as a higher star rating than its actual condition, and using outdated photographs. Guests also noted a lack of security, with reports of room doors not being able to be locked from the inside and unauthorized individuals potentially entering the premises. The water quality was a point of concern, with some guests mentioning the use of well water. Furthermore, the hotel experienced issues with the consistent availability of hot water at all times. The provision of drinking cups was a recurring problem, with a severe shortage and often only dirty, reused plastic options available.