Amelie chez Inez

The hotel offers a memorable stay with its spacious, modern apartments, often featuring large balconies and well-equipped kitchens, providing a comfortable home-away-from-home experience. Guests consistently praise the overall cleanliness and comfort of the accommodations, along with the uncomplicated self-check-in and check-out process. Its quiet location serves as an excellent base for sightseers and explorers keen on discovering the beautiful Bodensee region, with convenient access to public transport. Families appreciate the ample space and kitchen facilities, while couples find the tranquil setting and wellness amenities appealing. The hotel is also noted for being pet-friendly and accessible for wheelchair users. To enhance your visit, guests recommend taking advantage of the included public transport passes and exploring the highly-rated on-site vegan restaurant. Be aware that the check-in is primarily digital.

Facilities & Amenities
The hotel provides a range of convenient facilities to enhance guest stays. Many apartments feature well-equipped kitchens including essentials like toasters, kettles, pots, and pans, with some even offering Nespresso machines, allowing for self-catering. Guests frequently enjoy the spacious balconies attached to their rooms. The presence of lifts ensures easy access to all floors, particularly beneficial for guests with mobility needs or heavy luggage. A notable amenity is the wellness area in the basement, featuring a sauna and relaxation space, though some guests noted limited operating hours. While Wi-Fi is available, several reviews indicate inconsistent connectivity or poor signal strength in certain areas. Parking is generally available on-site, though some guests found spots limited. An on-site shop offers basic necessities, and a bicycle garage is provided for those exploring the area on two wheels. However, a significant number of summer guests expressed discomfort due to the lack of air conditioning.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, with many describing the apartments as very clean, modern, and well-maintained. The spacious rooms and large bathrooms with walk-in showers are frequently appreciated. Most guests found the beds comfortable and the linens clean, contributing to a restful stay. However, a notable number of recent reviews highlight a decline in cleanliness standards, with some guests reporting unpleasant smells, visible trash, hair clumps, and cigarette butts on balconies, suggesting a lack of thorough cleaning. Issues like dirty kitchenware and dog fur were also mentioned. While the insulation generally keeps out neighbor noise, some guests experienced disturbances from street noise, particularly from a nearby bus stop, and church bells at night. The absence of air conditioning was a significant comfort issue for those staying during warmer periods, making rooms uncomfortably hot. Some minor maintenance issues, such as broken curtains or towel holders, were also reported.

Dining & Food Quality
The hotel features an on-site vegan restaurant named "Charisma," which receives high praise from guests, including those who are not vegan, for its good food quality and pleasant atmosphere. Many recommend dining there for both lunch and dinner. Regarding breakfast, the hotel itself does not offer it directly; instead, guests can book breakfast separately at the "Charisma" restaurant. While convenient, some guests found the breakfast menu to be basic, consisting mainly of pre-baked rolls, and felt the value for money was not always optimal. There were also instances where the restaurant was closed, limiting options. Despite this, the availability of well-equipped kitchens in the apartments allows guests to prepare their own meals, with many appreciating the provided coffee and tea provisions, and the convenience of nearby bakeries for fresh items.

Location & Accessibility
The hotel's quiet location is frequently highlighted as a major advantage, providing a peaceful retreat while serving as an excellent base for exploring the wider Bodensee region. Guests appreciate its proximity to nature, with fields and walking paths easily accessible. The hotel boasts strong accessibility to public transport, with a bus stop directly outside and the train station just a short walk away, making it convenient to reach popular destinations like Konstanz, Mainau, and even Switzerland and Liechtenstein without a car. The provision of free public transport passes is a highly valued perk. While generally considered a good location for exploration, some guests noted the area is not central and lacks immediate access to large supermarkets. Parking is available on-site, though some reviews mentioned limited spaces. A recurring concern is construction noise from a neighboring site, which can be disruptive during the day.

Staff & Service
Feedback on staff and service is mixed but generally leans positive regarding individual interactions. Many guests praise the friendly staff and their helpfulness when available, particularly highlighting their willingness to provide local tips and accommodate requests. The check-in and check-out process is consistently described as uncomplicated and efficient, largely due to the self-service digital system. Communication via online channels (email/messages) is often reported as good, with quick responses. However, a significant point of contention is the frequent absence of on-site staff or an empty reception, leading to difficulties for guests needing immediate assistance or wanting to address issues in person. Some reviews detail frustrating experiences with unaddressed complaints, such as broken room features or persistent Wi-Fi problems, and a lack of follow-up or apologies. Housekeeping service, including linen changes for longer stays, was also noted as inconsistent by some.

Additional Information
Guests should be aware that the hotel operates primarily with a digital check-in and self-service model, meaning there is often no staff present at the reception. This system is generally found to be straightforward and convenient, utilizing a key safe for access. A notable benefit for guests is the inclusion of public transport passes, which allow for free travel on local buses and trains, greatly enhancing exploration of the Bodensee region. The hotel maintains a pet-friendly policy, though a significant fee is typically applied, which some guests found to be disproportionately high compared to the room rate. A recurring theme in more recent reviews, particularly from returning guests, is a perceived decline in the hotel's overall condition and service quality since a change in management. Concerns include a lack of ongoing maintenance, items not being replaced when broken, and a shift in apartment configuration to prioritize bed capacity over guest comfort, such as the removal of seating areas in favor of additional beds.