Hotel Amadeus

The hotel is widely celebrated for its outstanding breakfast, which guests consistently describe as one of the best they have ever experienced, offering an unparalleled variety of fresh and high-quality options. This makes it a particularly strong choice for families seeking a delightful start to their day, and also for business travelers who appreciate a comprehensive morning meal. Guests frequently commend the hotel's overall cleanliness, the comfort of its beds, and the consistently friendly and attentive staff who go above and beyond to ensure a pleasant stay. The hotel's well-equipped family rooms, often featuring bunk beds, make it an ideal fit for those traveling with children. To enhance your stay, it is recommended to request a room facing the inner courtyard for a quieter experience, as some rooms can be affected by street noise. Additionally, while convenient parking is available, it often incurs an extra charge and prior reservation is advisable.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. Many rooms are equipped with coffee making facilities and a mini-fridge, allowing guests to enjoy refreshments at their leisure. For relaxation and wellness, there is a sauna and a fitness center available, though some guests noted the sauna is small. Free Wi-Fi is accessible throughout the property, keeping guests connected, although a few reported occasional slow connections. Most rooms feature air conditioning, providing comfort, though some guests in specific room types found the units to be mobile or less effective, or noted noise from the system. Common areas include a billiard table and various games, fostering a social atmosphere. A unique feature at breakfast is the use of service robots that assist with clearing dishes, adding a modern touch to the dining experience. Some larger family rooms also include a small kitchenette, offering added flexibility for longer stays.

Cleanliness & Room Comfort
Guests consistently praise the hotel's commitment to cleanliness, describing rooms as immaculate and well-maintained. The beds are frequently highlighted for their comfort and quality mattresses, ensuring a restful night's sleep for most. While family rooms are noted for being spacious and well-arranged, some standard rooms are described as being on the smaller side or having a narrow layout. Noise levels receive mixed feedback; some guests found their rooms quiet, especially those facing the courtyard, while others reported disturbances from street noise, particularly in rooms facing the main road. Additionally, some experienced noise from creaky bunk beds, loud fire doors, or the elevator. The bathrooms are generally considered a reasonable size with good water pressure, though a few guests mentioned issues with slow draining showers or an older aesthetic. Minor concerns included curtains that did not fully block light and occasional reports of a lingering odor in some rooms.

Dining & Food Quality
The breakfast at the hotel is consistently lauded as an exceptional highlight, with numerous guests describing it as the best they have ever encountered. The breakfast buffet offers an impressive and diverse selection, catering to various dietary preferences with abundant vegan options and vegetarian options. Guests can enjoy a wide array of items including freshly prepared hot and cold dishes, various cheeses and deli products, a vast selection of German breads, and eggs cooked to preference. Unique offerings like ginger shots, homemade spreads, pancakes, and waffles further enhance the experience. The fresh fruit juices and high-quality coffee are also frequently praised. While the breakfast room can get busy, the staff are attentive and efficient. Feedback on the hotel's main restaurant is mixed, with some guests enjoying the food quality and open kitchen concept, while others were disappointed to find it closed during their stay or offering a limited menu. The bar is generally well-regarded for its service.

Location & Accessibility
The hotel's location receives varied feedback, with some guests finding it conveniently situated for their needs, particularly its easy access from the highway and proximity to the Capitol concert venue. While some describe it as being on the outskirts of town or a bit distant from the city center, public transportation is readily available, with a bus stop directly next to the hotel and a tram stop within a short walking distance, providing good connections to the main train station and city attractions. A significant convenience is the immediate proximity to Aldi and Lidl supermarkets, making last-minute shopping effortless. Parking is available, including secure indoor parking in a courtyard or a nearby garage, though it often comes with an additional fee and some guests reported challenges with finding or reserving spots, or the condition of the external garage. The surrounding area is described by some as not the most picturesque or "rough," while others found it safe and functional.

Staff & Service
The staff and service at the hotel consistently receive high praise, with guests frequently highlighting their exceptional friendliness, attentiveness, and helpfulness. Many reviewers describe the personnel as warm, welcoming, and going above and beyond to ensure a pleasant stay, often making guests feel right at home. The check-in process is generally reported as easy and quick, contributing to a smooth arrival experience. Staff members are noted for their responsiveness in addressing guest requests, such as providing an iron or assisting with room issues. Most guests found communication straightforward, with staff speaking English well. While the vast majority of feedback is overwhelmingly positive, a few isolated comments mentioned instances of less flexible or less friendly interactions, particularly regarding specific requests or at the breakfast egg station. Overall, the dedication of the team to providing excellent customer service is a recurring theme.

Additional Information
Guests appreciate several thoughtful touches and practical aspects during their stay. Many were pleasantly surprised to receive complimentary water bottles upon checkout, a gesture that is frequently mentioned. While the hotel is generally described as functional and unassuming from the exterior, its interior offers a comfortable and well-maintained environment. Some guests noted that the televisions in the rooms primarily offer local channels without English subtitles, which might be a consideration for international visitors. Additionally, the availability of pillows is limited to a single type, which some guests found less comfortable for specific needs. While an iron can be provided upon request, it is not standard in all rooms, and slippers are generally not available. Business travelers should be aware that a city tax may be applied as an additional charge, even for professional stays.