Hotel am Feuersee

The hotel offers a charming and unique stay, primarily distinguished by its picturesque location directly facing the Feuersee and a beautiful gothic revival church. This setting provides a memorable view and a tranquil atmosphere, making it an excellent choice for sightseers and couples seeking a quiet yet centrally located base. Guests consistently highlight the hotel's overall cleanliness, the friendly and helpful staff, and its convenient proximity to the city center. While some rooms are noted for their compact size and the building's traditional aesthetic, the welcoming ambiance and good breakfast contribute to a positive experience. Business travelers will find the location convenient, though they should be aware of potential Wi-Fi limitations. For a more restful stay, guests might consider requesting a room not on the top floor to mitigate Wi-Fi issues and be prepared for the church bells, which ring frequently.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is mixed, with some key areas for consideration. The Wi-Fi connectivity is a recurring concern, frequently described as unstable, weak, or non-functional, particularly on higher floors, which can be problematic for guests needing to work or stay connected. The elevator operation is also a notable point; it typically runs only until the fourth floor and is turned off between 10 PM and 6 AM, which can be inconvenient for guests on upper floors or those with mobility issues. Parking is very limited, with only three spots available directly at the hotel, often necessitating guests to use paid street parking nearby. While some rooms are equipped with a tea kettle upon request, a fridge is generally absent from rooms, though a lobby fridge with drinks is available. Some guests also reported issues with the TV functionality in their rooms.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with guests consistently describing rooms and bathrooms as spotless and well-maintained. However, opinions on room comfort and condition are more varied. Many guests found the room size to be quite small, especially single rooms, and some noted that the bathrooms were tiny. A significant number of reviews highlighted issues with worn mattresses, describing them as uncomfortable or saggy, which impacted sleep quality. The hotel's traditional and somewhat dated decor was also mentioned, with some feeling the rooms could benefit from renovation. A major point of contention is noise levels, particularly from the church bells ringing every 15 minutes, which can be disruptive, especially in the early morning. Furthermore, the absence of air conditioning is a frequent complaint, making rooms uncomfortably warm during hotter periods.

Dining & Food Quality
The breakfast at the hotel generally receives positive feedback, often described as simple yet good, sufficient, and offering a decent variety. Guests appreciate the selection of items such as bread, rolls, cold cuts, cheese, muesli, yogurt, and juices, with some even mentioning the availability of warm waffles. The coffee from the machine is also well-regarded. However, some guests felt the food quality could be improved, noting that the breakfast was basic or lacked certain options like more fruit selection, croissants, scrambled eggs, or bacon. A few suggestions included adding a dedicated tea bar for more convenience and choice. Despite these minor criticisms, most guests found the breakfast to be a satisfactory start to their day, with items consistently replenished by the staff.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, offering excellent accessibility to various parts of the city. Situated directly opposite the picturesque Feuersee and its iconic church, the hotel provides a tranquil setting while being within walking distance of the city center and numerous restaurants. Its proximity to the S-Bahn station is a significant advantage, providing convenient public transport links, including direct access to the airport. Guests appreciate the quiet nature of the surrounding street despite its central position. While parking is available, it is very limited to only three spots directly at the hotel, often requiring guests to seek paid street parking nearby, which can be a minor inconvenience.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, standing out as a major positive aspect of the stay. Reviewers frequently describe the team as exceptionally friendly staff, helpful staff, and attentive service, going out of their way to assist guests with various requests. Many highlighted the quick check-in process and the staff's willingness to accommodate needs, such as allowing early luggage drop-off or changing rooms for guests with specific requirements. Even when faced with minor issues like Wi-Fi problems or room concerns, the staff's polite and accommodating demeanor was noted. Overall, the dedication of the hotel team to providing excellent customer service is a recurring theme, contributing significantly to a positive guest experience.

Additional Information
Several unique operational details and policies are worth noting for prospective guests. The hotel has a specific elevator hours policy, as it is turned off between 10 PM and 6 AM, which is important for guests staying on higher floors or those with mobility challenges. There is also a strict late check-in policy, requiring guests to arrive before 10 PM or potentially provide credit card details via email, which some found concerning from a security standpoint. Some rooms feature alcove beds, where one person may need to climb over the other to get in or out, which can be inconvenient. The cleaning policy is not daily by default; rooms are only cleaned upon request by placing a sign on the door. While rooms lack a mini-bar, a lobby fridge offers drinks for purchase. Additionally, some guests noted the presence of carpeted floors in rooms, which was a hygiene concern for a few.