Hotel Am Alten Hafen

This hotel offers a memorable stay, primarily due to its prime location directly at the Old Harbor, making it an ideal base for exploring the city. Guests consistently highlight the exceptional friendliness of the staff, the impeccable cleanliness of the accommodations, and the delicious breakfast as key features. It is perfectly suited for sightseers and couples looking for a charming getaway, as well as cyclists and pet owners who appreciate the hotel's accommodating policies. Business travelers also find it convenient. To ensure a peaceful night, consider requesting a room not facing the main street, and be sure to take advantage of the convenient free parking directly opposite the hotel.

Facilities & Amenities
The hotel offers a variety of accommodations, including spacious apartments that are well-equipped, some even featuring kitchenettes. Rooms are generally described as modern and well-designed, though some standard rooms may be on the smaller side. Bathrooms are a highlight, often featuring spacious walk-in showers and modern fixtures. While most guests find the Wi-Fi to be reliable, some have reported weak or unstable connections. An elevator is available, though some rooms may still require navigating a few steps. For cyclists, a secure, lockable bike storage area is provided, complete with charging facilities for e-bikes. Some rooms are equipped with a TV and a safe, but a refrigerator and coffee/tea maker are not consistently available in all rooms.

Cleanliness & Room Comfort
Guests consistently praise the hotel's impeccable cleanliness, noting that rooms are spotless and well-maintained. The rooms are described as modern, newly renovated, and bright, with some featuring unique touches like an illuminated photo mural behind the bed. While most guests find the beds comfortable and the mattresses good, a few have found them to be too hard. Spacious bathrooms with large showers are a recurring positive. Despite generally good sound insulation, rooms facing the main street can experience traffic noise if windows are open. Some guests have also noted occasional noise from other guests or internal hotel sounds. Minor issues like stained chairs or dust in specific rooms were mentioned by a few.

Dining & Food Quality
The breakfast consistently receives high praise for being very good, rich, varied, and plentiful. Guests appreciate the selection of real bakery rolls, fresh fruit (though some wished for more variety or pre-cut options), various cold cuts, and cheeses. Boiled eggs are available, and scrambled eggs can be made to order. The coffee is noted as good quality filter coffee, often served directly at the table. The buffet is regularly refilled, ensuring a fresh selection. While the breakfast room can become crowded and noisy during peak times, a quieter winter garden is available for those seeking a more serene dining experience. Some guests expressed a desire for more vegetarian options or bacon.

Location & Accessibility
The hotel boasts a perfect and central location directly at the Old Harbor, making it exceptionally convenient for exploring the city. It is just a short walk to the Old Town, market square, and the historic Wassertor. Numerous restaurants and shops are also within easy reach. The hotel's proximity to the train station and bus stops further enhances its accessibility. A significant advantage is the availability of free parking directly opposite the hotel, with ample spaces, though a few guests noted it could be challenging for larger vehicles. Many rooms offer charming harbor views, contributing to the overall appeal of the location. However, rooms facing the main street may experience traffic noise, especially with open windows.

Staff & Service
The hotel staff consistently receives high praise for being exceptionally friendly, helpful, attentive, and welcoming. Guests frequently highlight the quick check-in and smooth check-out processes. The team is noted for providing useful information about local attractions and being flexible with requests, such as accommodating early check-in or late luggage storage. During breakfast, staff are particularly attentive, ensuring items are refilled promptly and fulfilling specific requests like warm cocoa or freshly made scrambled eggs. The hotel also offers pet-friendly service, including a dedicated winter garden for guests dining with their animals. Special touches, such as recognizing a guest's birthday with a decorated table, further enhance the positive service experience.

Additional Information
The hotel offers various room types, including apartments that are self-catering and well-suited for longer stays. While an elevator is available, some rooms may still require navigating a few stairs, and some guests noted a lack of handrails on certain staircases. The hotel has a pet-friendly policy, allowing dogs for a nightly fee, and provides a specific area for guests to dine with their pets. Although Wi-Fi is generally available and free, some guests have reported experiencing weak or unstable connections in their rooms. For rooms facing the street, earplugs are thoughtfully provided to mitigate potential traffic noise. One guest noted a lack of room cleaning during a multi-night stay, and another mentioned the toilet paper not being soft enough.