Hotel Alexander

This hotel offers a convenient location near the city center and public transport, making it a practical choice for exploring the area. Its signature feature is its accessibility, appealing to budget-conscious travelers, business travelers, and short-stay guests who prioritize location over modern amenities. While the decor is often described as outdated, reflecting a style from past decades, many guests appreciate the friendly reception staff and the availability of free parking. However, the breakfast experience receives mixed reviews, often due to both the quality of food and interactions with specific staff members. Guests should manage expectations regarding modern comforts and consider dining elsewhere for breakfast to enhance their stay.

Facilities & Amenities
Free Wi-Fi is consistently praised for its good and stable connection throughout the hotel and in the rooms. Free parking is available behind and in front of the building, which is a significant advantage, though guests with larger vehicles often find the entrance and exit to the parking area, including the underground garage, to be quite narrow and challenging to navigate. The reception is not always staffed, particularly in the mornings, with limited operating hours, which can lead to difficulties for guests needing assistance or checking in/out outside of specific times. Some rooms feature a small fridge and a balcony or terrace, which are appreciated additions. However, many guests note the absence of a minibar and a kettle or coffee maker in the rooms, contrary to some expectations. The hotel also offers a lockable garage for bicycles. There is no sauna or billiard available, and the bar is frequently closed.

Cleanliness & Room Comfort
Many guests describe the rooms as outdated, reflecting a style from the 70s, 80s, or 90s, and in need of renovation. This includes worn furniture, damaged walls, and a general sense of being run-down. A very frequent complaint is the condition of the carpets in rooms and common areas, often described as stained, dirty, worn out, or even mouldy, leading to an overall impression of poor cleanliness. Bathrooms are often noted as outdated, with issues like mouldy grout, calcified shower heads, leaky showers, and a lack of a sink plug. Some guests reported a persistent drain smell. However, a few reviews mentioned recently renovated bathrooms. Feedback on beds is mixed; some find them comfortable with good mattresses, while others report creaky beds. Rooms are generally considered quiet, especially those facing away from the street, contributing to a peaceful stay. Some rooms are described as stuffy, cold, or having a mouldy or nicotine smell, and there is no air conditioning.

Dining & Food Quality
The breakfast experience receives highly mixed feedback. Most guests describe it as basic or simple, with a limited selection that some find sufficient for the price, while many others consider it poor value. Common items include cheap cheese and sausage, stale or underbaked bread rolls, and lukewarm coffee served from a thermos. Some guests praised the fresh fruit salad and the quiet, relaxed atmosphere of the breakfast room. However, there are significant complaints about the quality, with some even mentioning expired or rotten food items. The hotel does not have an operational restaurant, and the bar is frequently noted as being closed, limiting on-site dining options beyond breakfast.

Location & Accessibility
The hotel's location is consistently highlighted as a major positive, being central and conveniently situated within walking distance of the city center and the old town. This makes it an excellent base for exploring local attractions. Guests appreciate the bus stop located almost directly outside the hotel, offering good connections to the city center and other areas, making it easy to navigate without a car. While free parking is available on-site, both in front of and behind the building, many guests report that the parking spaces and especially the entrance and exit to the underground garage are extremely narrow, posing a challenge for larger vehicles. Some guests also experienced issues with obtaining a coin for exiting the underground parking.

Staff & Service
The reception staff generally receives high praise for being friendly, helpful, polite, and accommodating. Guests frequently mention positive experiences with quick check-in processes and staff willingness to assist with requests, such as recommending local restaurants and making reservations. However, feedback regarding the breakfast staff is notably negative in many reviews, with several guests describing a particular individual as unfriendly, rude, snapping, or uncooperative, which significantly detracted from their dining experience. A recurring concern is the limited staff availability, particularly at the reception, which is often unstaffed in the mornings or after certain hours, leading to difficulties for guests needing assistance or checking in late. While rooms are generally cleaned on request, some guests noted a lack of daily cleaning unless specifically asked for, which is attributed to hotel policy.

Additional Information
Guests should be aware that late check-in can be problematic, with reports of closed doors and unavailable contact numbers, leading to significant inconvenience for some, especially those arriving with children. The hotel's overall condition is frequently described as being "in its years" or "run-down," with many areas, including the lobby and hallways, showing signs of wear and tear such as damaged tiles and worn carpets. Some guests have reported difficulties in obtaining invoices or receipts after their stay, particularly for business travel, requiring persistent follow-up. While the hotel has a pet-friendly policy, it's noted that dogs are restricted from the breakfast room, which can be an issue for pet owners. The hotel operates with a cleaning policy where daily room cleaning is often omitted for environmental reasons unless specifically requested the evening before.