Albany Airport Inn

The hotel's signature feature is its highly praised airport shuttle service, offering unparalleled convenience for travelers with early flights or late arrivals, complemented by its strategic location near the airport. The indoor pool also stands out as a significant draw, especially for families looking for recreational options. This hotel is particularly well-suited for budget-conscious individuals and short-stay travelers who prioritize accessibility and value. While many guests commend the helpfulness of the staff, reviews indicate a mixed experience regarding the property's overall condition. To ensure a more comfortable stay, it is recommended to inquire about the specific room's condition upon check-in and to be aware that some areas of the hotel may be undergoing renovations, which could impact the immediate surroundings.

Facilities & Amenities
The hotel offers several facilities that guests frequently mention. The indoor pool is a popular amenity, especially for families, though some reviews note it can be cloudy, have a strong chemical smell, or be noisy, particularly for rooms located nearby. The airport shuttle service is consistently praised for its punctuality and convenience, providing reliable transportation to and from the airport. While Wi-Fi is available, guest experiences vary, with some finding it reliable and others reporting slow or inconsistent connections. A fitness center is present, but some guests have noted that equipment may be out of order. The absence of an elevator to the second floor is a significant inconvenience for guests with luggage or mobility challenges. Additionally, vending machines are available, though some have been reported as non-functional.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly varied, ranging from reports of very clean rooms to significant concerns. Many guests describe rooms as dirty, with stained carpets, unclean sheets, and visible mold or mildew in bathrooms. Frequent complaints include strong, unpleasant odors such as smoke, mildew, or chemicals, which can permeate rooms and hallways. While some guests found the beds comfortable, others reported them as hard, lumpy, or having noticeable springs. Noise levels are a recurring issue, with many experiencing disturbances from loud neighbors, hallway activities, or poolside parties, often due to thin walls. In-room amenities like televisions and remotes are often reported as non-functional, and issues with toilets, showers, and chipped furniture are also common.

Dining & Food Quality
The hotel provides breakfast options, which are generally described as basic or continental. Most guests appreciate the convenience of having breakfast available, often highlighting the waffle maker as a popular feature. However, the selection can be limited, typically including items like cereal, muffins, or breakfast sandwiches, and some guests have noted that food items may run out quickly or lack variety. Coffee quality receives mixed reviews, with some finding it satisfactory and others wishing for better options. On-site restaurants and bars are frequently mentioned in reviews, but many guests report that these facilities were closed or not operational during their stay, despite being advertised, leading to disappointment for those expecting full dining services.

Location & Accessibility
The hotel's location is a significant advantage, particularly its close proximity to the airport, making it highly convenient for travelers with early morning flights or late arrivals. Guests appreciate the ease of access to transportation hubs. The surrounding area offers numerous restaurants and shops within walking distance, providing convenient dining and retail options for those without a vehicle. Parking is available on-site, though some guests have expressed confusion or dissatisfaction regarding associated fees, especially for park-and-fly services, and issues with potholes in the parking lot have also been noted. Despite these minor concerns, the hotel's accessibility to key areas is consistently highlighted as a major positive.

Staff & Service
The staff at the hotel receives mixed but generally positive feedback, with many guests commending their friendliness, helpfulness, and accommodating nature. The check-in process is often described as smooth and efficient, though some guests have reported long waits or issues with reservations. Shuttle drivers are frequently praised for their professionalism and punctuality. However, some reviews mention instances of unresponsiveness, language barriers, or staff appearing overwhelmed, particularly during busy periods. Housekeeping services are a point of contention; while some rooms are found clean, many guests report that rooms are not serviced daily unless specifically requested, or that cleaning is insufficient, leading to concerns about overall maintenance and hygiene.

Additional Information
A prominent theme in guest reviews is the noticeable presence of security guards at various entrances, which some guests find reassuring while others perceive it as alarming or indicative of underlying issues. Many reviews also frequently mention that the hotel accommodates long-term residents or immigrants, which can contribute to a different atmosphere than a typical hotel, sometimes leading to increased noise levels in hallways and common areas. The hotel is reportedly undergoing renovations, with some areas like the lobby showing updates, though many rooms still require significant work. A recurring concern is that some exterior doors are often found unsecured or unlocked, raising safety concerns for guests. The hotel is also noted as pet-friendly, though this can sometimes be associated with room odors.