Hotel Al Maso

Nestled amidst picturesque vineyards, this hotel offers a tranquil retreat, distinguished by its inviting indoor and outdoor pools and a comprehensive wellness area. It is an ideal destination for couples seeking a relaxing getaway, families looking for comfortable accommodations with recreational options, and explorers keen to discover the natural beauty and attractions of the Garda region. Guests consistently highlight the hotel's commitment to cleanliness and the genuinely friendly demeanor of its staff. To enhance your stay, consider requesting a room in the recently renovated sections for a more modern experience, and it is advisable to book spa appointments in advance, as availability can be limited.

Facilities & Amenities
The hotel features both an indoor pool and a seasonal outdoor pool, which are frequently praised for their cleanliness and the serene views they offer of the surrounding vineyards. The indoor pool includes hydro-jets and is generally considered pleasant, though some guests found the water temperature to be cooler than desired. The spa and wellness area is equipped with a sauna, steam room, Roman bath, and various emotional showers, providing a relaxing experience, although some visitors noted it could be noisy or that certain features were not always fully functional. While Wi-Fi is available, some guests reported it to be slow. A bar is on-site, but it does not offer full dinner service, and some guests wished for more in-room amenities like kettles or glasses.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is somewhat mixed. Many found their rooms to be spacious, clean, and well-maintained, particularly those in the newly renovated sections, which are described as modern and bright. The bathrooms are generally noted as ample and clean, often featuring good showers. However, some guests reported issues such as dust, dirty walls, or mould in older rooms, and a few mentioned an overpowering air freshener smell. While some found the beds comfortable, others described them as hard or having worn springs, impacting sleep quality. Noise from nearby construction or farm machinery was occasionally reported, and some rooms experienced issues with heating or continuous ventilation.

Dining & Food Quality
The hotel's breakfast receives varied feedback. Most guests appreciate the variety and quality of the offerings, often highlighting the option to order freshly prepared savory dishes. The service at breakfast is generally commended as attentive and friendly. However, some guests found the breakfast to be expensive if not included in their booking, and a few expressed a preference for a traditional buffet style over the menu-based system. There is no full-service restaurant for dinner on-site, with only a bar offering light snacks and sandwiches, which some guests found limiting for evening dining options.

Location & Accessibility
The hotel enjoys a peaceful location set amidst vineyards, offering a quiet escape from the bustle of the town center. It is conveniently situated approximately 1.5 to 2 kilometers from Riva del Garda, making it accessible by a short drive, a 10-15 minute walk, or an easy bicycle ride. Guests appreciate its proximity to other attractions like the lakes of Tenno and Ledro, and the Varone waterfalls. A Lidl supermarket and other shops are within easy reach. The hotel provides ample and free private parking, including a garage for bicycles, which are also available for guest use.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend their welcoming demeanor and willingness to assist with requests, contributing significantly to a positive stay. The check-in process is generally smooth. However, some guests noted that the reception closes early in the evening, requiring night entry through a secondary door, which was not always clearly communicated. While most service interactions are positive, one guest reported a negative experience regarding a cancellation policy and a perceived lack of flexibility.

Additional Information
Guests should be aware that while the hotel is pet-friendly, there may be an additional charge for bringing pets. A recurring point of feedback is that spa access is often not included in the room rate and incurs an extra cost, which some guests found surprising upon arrival. The hotel features both newly renovated rooms and older sections, with the newer rooms generally receiving more positive comments for their modern design. The hotel offers free bicycle rental, though availability can be limited, and some guests wished for the option to use them at night.