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The hotel distinguishes itself with an exceptional all-inclusive dining concept, offering not only a superb breakfast but also a complimentary afternoon fika and a full buffet dinner, providing remarkable value in an otherwise expensive city. This makes it a memorable choice for guests. Its central location is consistently highlighted, placing visitors within easy reach of major attractions and transport hubs. The hotel is particularly well-suited for sightseers and theatre-goers due to its proximity to cultural venues and city landmarks. Business travelers also find it convenient for its central position and comfortable accommodations. For families, the included meals and some spacious room options simplify travel. Guests frequently commend the hotel's friendly and helpful staff and the overall comfortable atmosphere. To maximize your stay, consider taking advantage of the complimentary hot drinks available in the lobby throughout the day, and be aware that daily room cleaning is by request, which can be beneficial for privacy and environmental reasons.

Facilities & Amenities
The hotel offers a range of convenient facilities to enhance guest stays. Guests appreciate the constant availability of complimentary hot drinks like coffee, tea, and hot chocolate in the lobby, a welcome touch given the absence of tea and coffee making facilities in the rooms, though this is reportedly being addressed. A well-equipped gym is available in the basement, featuring good equipment for workouts, though some guests have noted a peculiar smell or a slightly worn appearance in this area. While most rooms include a fridge, some guests reported them not functioning. Storage space in rooms is often described as limited, with a notable lack of drawers and minimal hanging space, which can be inconvenient for longer stays. The TVs in rooms sometimes present connectivity issues, offering limited channels and lacking modern casting capabilities. The hotel also features a bar, though it typically closes early, around 10 PM.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, though with some mixed observations. Most guests find the rooms to be clean and the beds comfortable, often described as soft, fluffy, and equipped with quality linens, ensuring a restful sleep. However, some guests found the beds to be excessively soft for their preference. While many rooms are noted for being spacious, particularly deluxe or family options, others are described as small or cramped. Noise levels are a recurring theme; while many rooms are quiet, some guests experienced street noise, tram noise, or loud music from nearby nightclubs, especially on weekends. Room temperature can be an issue, with some rooms being too hot and the air conditioning difficult to adjust or noisy. Bathrooms are generally clean and modern, with some featuring floor heating and separate toilets, but issues like low water pressure, water leaks from showers, limited counter space, and occasional non-functioning lights were reported. Rooms are often described as dark due to limited lighting.

Dining & Food Quality
The hotel's dining experience is a significant highlight for many guests, particularly the breakfast, which receives overwhelming praise for its exceptional quality and extensive variety. Guests consistently describe it as "fantastic," "superb," and "one of the best," offering a wide selection of hot and cold options including fresh fish, meats, cheeses, fruits, and vegetables, alongside barista-made coffee. The complimentary afternoon fika, typically consisting of coffee, tea, and a sweet treat, is appreciated, though some find it a simple offering. The included dinner buffet is also a major draw, providing a substantial meal that many guests find to be good value and a convenient option in an expensive city. While the dinner menu changes daily and includes options like soup, salads, and a main course, some guests found the variety limited or the food quality inconsistent, with occasional reports of cold items or a lack of vegan main dishes. The breakfast room is spacious, but the dinner lounge can become crowded during peak times.

Location & Accessibility
The hotel boasts an excellent central location in the heart of Oslo, making it incredibly convenient for exploring the city. Guests frequently highlight its walkability to numerous popular attractions, including the main shopping areas, Karl Johans Gate, and various theatre venues. Its proximity to major transport hubs is a significant advantage, with Oslo Central Station just a 5 to 7-minute walk away, providing easy access to trains and the metro. Additionally, tram and bus stops are conveniently located right outside the hotel's entrance, facilitating travel to further destinations. While the hotel offers a prime urban setting, feedback on the immediate surrounding area is mixed; some guests noted it can appear less appealing or busy at times, though many still felt safe. Parking is available nearby in public garages, such as Oslo City, but guests should be aware that it can be quite expensive.

Staff & Service
The hotel's staff and service consistently receive high praise, standing out as a major positive aspect of the guest experience. Reviewers frequently describe the personnel as exceptionally friendly, helpful, attentive, and professional, contributing significantly to a welcoming atmosphere. The check-in and check-out processes are noted for being quick, easy, and efficient, with staff often accommodating early arrivals. A key aspect of the service is the hotel's housekeeping policy, which operates on an "on-request" basis; rooms are cleaned only when specifically requested by guests, typically by 10 PM the night before. While some guests appreciate this for privacy and environmental reasons, others found it less convenient, occasionally reporting missed cleanings or a lack of replenished toiletries. Overall, the staff's dedication to providing excellent service is a recurring theme, with many guests expressing a desire to return due to the positive interactions.

Additional Information
Beyond the core services, the hotel offers several unique aspects that enhance the guest experience. A notable feature is the on-request housekeeping policy, which, while sometimes surprising to guests, is appreciated by many for promoting privacy and environmental sustainability. The hotel's decor and interior design are frequently mentioned as distinctive, often described as modern, art deco, or having an unusual yet charming style, with some rooms featuring floor heating in the bathrooms and balconies. Some rooms also benefit from a separate toilet from the main bathroom area. The hotel's entrance is discreetly located within an indoor passage or mall, shared with a theatre and various restaurants, contributing to a unique ambiance. This provides a sheltered and convenient access point, especially beneficial for those attending performances at the adjacent theatre.