Holiday Inn Express Portland West/Hillsboro, an IHG Hotel (Hillsboro, USA)

The location of this hotel is consistently rated highly by guests. A car would be beneficial here but with that in place, there are shopping destinations and dining spots within easy reach. The hotel’s location is also found to be convenient for guests visiting downtown Vancouver or flying in or out of Portland International Airport.

Guests have been impressed by the rooms at this hotel in Hillsboro, frequently describing the accommodation as clean and spacious. Guests also appreciate the selection of included amenities, particularly the easy-to-use TVs and reliable Wi-Fi Internet access.

The front desk staff attracts regular positive feedback from guests, with most visitors reporting that they received a friendly greeting and an excellent standard of on-going service. The front desk here appears to run smoothly and any issues are typically resolved to the satisfaction of guests.

Although the room quality here is generally found to be high, guests do indicate that there is room for improvement with the bathrooms. Reported problems include broken fans, stained wallpaper, and some minor spots of mold.

Guests have enjoyed the breakfast here but do mention that the service seems understaffed at times. During busier periods, the staff has struggled to keep up with demand and, as a result, the buffet has been poorly stocked. As a side note, the hotel’s use of plastic plates and cutlery hasn’t appealed to everyone.

The absence of a pool and spa tub has disappointed guests, especially in the case of the spa tub as the hotel has previously had one of these but have since removed it. This came as a surprise to repeat visitors.