About Holiday Inn Express Boston - Saugus, an IHG hotel
Holiday Inn Express Saugus (Logan Airport) is a leisure hotel that's less than ten miles to Boston's international airport in Massachusetts.
The guestrooms offer free Wi-Fi, flat-screen TVs and favorite kitchen appliances such as refrigerators and coffee makers. Some of the suites at the smoke-free hotel feature sofa beds if you have additional guests.
Visitors can chill at the outdoor seasonal pool or use the other health amenities such as the 24-hour fitness center or nearby golf course. Laundry facilities, 24-hour business center and conference space are also available along with a 24-hour front desk. An ATM, front desk safe and dry cleaning service are also offered to guests.
Travelers staying at the Holiday Inn Express Saugus (Logan Airport) hotel can enjoy a free, Express Start breakfast buffet each morning.
The hotel is less than one mile to Broadman House, Breakheart Reservation and the Square One Mall.
Positive Reviews
positive:
Unpretentious Accommodations
Several guests mentioned that they really enjoyed this hotel because it fulfilled all of their basic needs without anything that's too over-the-top. Guests mentioned that the rooms are comfortable, relatively clean and offered appreciated amenities such as kitchen appliances.
positive:
Ideal Proximity to the Airport
Many guests mentioned that the airport is approximately 20 minutes away. For them, it was perfect because it wasn't too close or too far away. It provided enough distance so noise wasn't a huge factor while still being close enough to arrive on time.
positive:
Top-Notch Breakfast
Several guests mentioned that they enjoyed what was offered for breakfast each morning. Not only was it tasty but there was a variety of food options. Other travelers mentioned that the to-go bag was greatly appreciated for those who had flights and were unable to stay during the breakfast service.
Negative Reviews
negative:
Sporadic Housekeeping Issues
Some visitors mentioned that some of the accommodations smelled of cigarettes smoke. Others commented that they found dirty pillowcases and unclean waste cans. Overall, most visitors didn't have an issue with the level of cleanliness here.
negative:
Complementary Shuttle Woes
A few visitors using the hotel airport shuttle service mentioned that they had longer than expected wait times. The majority of guests though used the shuttle didn't seem to have too many issues though and actually seemed grateful for the amenity.
negative:
Front Desk Needs Smiles
According to the majority of travelers, the staff is friendly. However, some visitors had issues. They mentioned that some of the front desk clerks lack warmth. Others mentioned that they barely communicated during check-in and checkout.