Hestia Hotel Susi

The hotel's strategic location near the airport and excellent public transport links to the city center makes it a convenient transit hub. Ideal for transit passengers needing easy airport access, business travelers due to its proximity to commercial areas, and budget-conscious sightseers who appreciate good value and accessible public transport. Families traveling with pets also find it accommodating. Guests frequently highlight the hotel's cleanliness, comfortable beds, and the convenience of free parking. The breakfast generally receives positive remarks for its variety. However, some guests note issues with room soundproofing and occasional staff unfriendliness. To ensure a peaceful stay, consider requesting a room away from the main road or higher floors. Guests should also verify room conditions upon check-in, especially regarding air conditioning and potential maintenance issues, and utilize the efficient public transport system for city exploration.

Facilities & Amenities
The hotel offers a range of practical facilities designed for a comfortable stay. Guests appreciate the availability of free Wi-Fi throughout the premises, ensuring connectivity. A significant advantage is the spacious free parking lot, which is conveniently located just steps from the entrance, making it ideal for guests traveling by car. An elevator is available for easy access to all floors. While some rooms feature a sauna, general wellness facilities are also mentioned. Rooms are equipped with a TV and some include a refrigerator, though not all. Guests can request a kettle for in-room hot beverages. The hotel also demonstrates an environmental consciousness with recycling containers on each floor. Feedback on air conditioning is mixed, with some finding it perfectly functional and others reporting issues or excessive noise.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many describing rooms as clean and spacious. The beds are frequently praised for being comfortable, ensuring a restful night's sleep. Rooms are often noted as warm, which is appreciated during colder seasons. However, several recurring issues impact overall comfort. Weak sound insulation is a common complaint, with guests reporting being able to hear loud neighbors and street noise, which can disrupt rest. Some reviews highlight maintenance concerns such as water leaks from bathtubs, windows that do not close properly leading to drafts, and mold stains in the shower cubicle or bathroom. Other reported issues include dirty remotes, non-working lamps, dirty chairs, and general dust. The absence of toiletries or empty bottles in the bathroom is also occasionally mentioned.

Dining & Food Quality
The breakfast at the hotel receives varied but generally positive feedback, often highlighted as a good value for its price. Most guests find the breakfast to be good, rich, delicious, and with a wide variety of options, including choices for vegetarians. The coffee machine is appreciated for providing good quality coffee, though some guests found the coffee to be sour. However, some describe the breakfast as simple, basic, or average, and occasionally note that it can get crowded, leading to temporary shortages of certain items. The hotel's restaurant receives mixed reviews; some guests found the food tasty, while others were disappointed by a limited menu or reported that the restaurant was not serving food on certain evenings. The lobby bar is mentioned as being pricey.

Location & Accessibility
The hotel's location is a significant advantage, particularly for its proximity to the airport, making it highly convenient for early flights or late arrivals. While not in the city center, it boasts excellent public transportation connections with tram and bus stops directly in front of the hotel, providing easy and frequent access to the city center. Guests appreciate the free parking on-site, which is a major draw for those traveling by car. The hotel is situated on a busy road, but some guests still find the immediate area relatively quiet. Nearby amenities include shopping malls and the Tallinn Song Festival Grounds are also within a few kilometers. Despite being a few miles from the main tourist attractions, its accessibility via public transport makes it a practical base for exploring the city.

Staff & Service
The staff at the hotel generally receives praise for being friendly, helpful, and courteous, particularly the reception team. Guests appreciate their willingness to assist with various requests, such as arranging taxis, providing packed breakfasts for early departures, or offering guidance on local amenities. The check-in process is often described as quick and efficient, even for late arrivals. However, there are instances of mixed feedback regarding service quality. Some guests reported unfriendly staff or a lack of customer service, particularly concerning issues like room maintenance problems or booking discrepancies. A few reviews specifically mention a rude restaurant head waiter, which negatively impacted their dining experience. Overall, while many guests experience positive interactions, consistency in service can vary.

Additional Information
The hotel offers a pet-friendly policy, allowing guests to stay with their animals, though some note that the dog fee can be quite high and that the bare slippery floors might not be ideal for pets. A park located directly across the road provides a convenient area for pet owners. Guests appreciate the flexibility with late check-in and the option for late check-out for an additional fee, which is useful for those with evening flights. Some rooms, particularly suites, are noted to include a sauna and underfloor heating in the bathroom, adding a touch of luxury. While most rooms are functional, some guests noted the absence of a safe or a suitcase rack. A unique aspect mentioned is the presence of a smoking room on some floors, which can lead to a lingering smoke smell in corridors.