Hammetts Hotel

This modern waterfront gem is renowned for its prime location directly on the wharf, offering guests unparalleled access to the heart of the city. Its clean, contemporary design and attentive staff are frequently highlighted, though some guests note the compact room sizes and limited in-room amenities. The hotel is an excellent fit for sightseers and couples seeking a vibrant, walkable experience, as well as business travelers and wedding guests who appreciate its central position and modern facilities. To enhance your stay, be prepared for the valet-only parking, which is convenient but comes at a cost, and plan to explore the numerous dining options within easy walking distance, as the hotel itself offers limited food services.

Facilities & Amenities
Guests frequently praise the hotel's common areas, including the lobby and "The Bridge" lounges on each floor, which are described as beautiful, spacious, and comfortable, often featuring water views. The fitness center is noted as small but well-equipped, with some guests appreciating its glass walls. A standout eco-friendly initiative is the provision of water refill stations on every floor, encouraging the use of reusable bottles. While the hotel offers Wi-Fi, some guests report it can be spotty. The elevator system is generally considered secure, though a few guests mention there is only one, and its doors can close quickly.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with rooms and common areas described as spotless and immaculate. However, room size is a frequently discussed topic; many guests find the rooms to be very small or tiny, though some appreciate their efficient and well-designed layout. Bed comfort receives mixed feedback, with many praising the comfortable beds and quality linens, while others find mattresses too soft or pillows too large. A significant recurring theme is the limited in-room amenities, with guests noting the absence of a refrigerator, coffee maker, microwave, safe, or ample storage space. Bathrooms are often described as tiny, with sinks sometimes located outside the main area, and some guests report low shower pressure or problematic shower doors. Noise levels can be an issue, stemming from hallways, adjacent rooms, the restaurant below, or early morning construction.

Dining & Food Quality
Most guests note the hotel does not have its own full-service restaurant or bar on-site, which is a common point of feedback. While there is an adjacent restaurant, Giusto, it operates independently, meaning guests cannot charge meals to their room or receive room service. Breakfast is not offered, with the hotel only providing complimentary coffee and tea in the lobby during morning hours. Many guests express a desire for more substantial breakfast options or an in-house dining facility. The quality of the complimentary coffee is generally appreciated, though some mention it can run out quickly or is served in small cups.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset, placing guests directly on the waterfront and within easy walking distance of numerous attractions, including Thames Street, shops, restaurants, and bars. Guests appreciate the convenience of exploring the area without needing a car. Parking is primarily handled by valet service, which is noted for its efficiency and convenience, though it comes at a significant daily cost. Some guests express a preference for self-parking options or find the valet fee expensive, especially during peak season or special events like the boat show, which can lead to off-site parking arrangements.

Staff & Service
The staff generally receives high praise for being friendly, helpful, and accommodating, with many guests highlighting positive interactions with front desk and valet teams. The valet service is consistently commended for its efficiency and attentiveness. While the check-in process is often described as smooth, some guests report instances of disorganization or unhelpful staff. There are mixed reviews regarding staff responsiveness to specific requests, with some guests experiencing quick assistance for upgrades or extra items, while others report difficulties reaching the front desk or resolving issues. Overall, the majority of guests find the service to be a positive aspect of their stay.

Additional Information
The hotel's modern aesthetic and industrial-chic design are frequently admired, contributing to a clean and contemporary atmosphere. Many rooms offer appealing water views of the harbor or city. Guests appreciate the hotel's eco-friendly initiatives, such as water refill stations and key card-activated electricity. However, some guests note that the hotel's design, while visually appealing, sometimes prioritizes aesthetics over practical guest comfort, leading to a perceived lack of certain amenities. A few guests mention unexpected charges or taxes upon checkout, advising future visitors to clarify all fees upfront. The hotel's location can also mean exposure to noise from events or nearby establishments, particularly for rooms located above the restaurant or near common areas.