Grand Hotel National Luzern

The hotel offers a luxurious and memorable experience, distinguished by its stunning lake views and a commitment to classic elegance. Its opulent and spacious rooms provide a sense of grandeur, making it an ideal choice for couples seeking a romantic escape and sightseers eager to explore the city's attractions. The attentive and professional staff consistently receive high praise, enhancing the overall guest experience. For those desiring a truly immersive stay, requesting a room with a lake view is highly recommended to fully appreciate the breathtaking scenery.

Facilities & Amenities
The hotel features a well-maintained indoor pool and a sauna, providing guests with options for relaxation and rejuvenation. While many guests enjoy these amenities, some found the spa area to be a bit small or the pool water to be cold. There is no dedicated gym on-site, but guests can access a well-appointed external gym across the road for an additional fee. In-room amenities include a coffee machine and umbrellas, adding to guest convenience. Most guests found the Wi-Fi to be functional, though some experienced issues with connectivity or limited access to certain streaming sites.

Cleanliness & Room Comfort
Rooms are generally described as spacious and clean, often featuring an opulent, old-world decor that contributes to a sense of luxury. However, some guests reported minor issues such as dirty snacks upon arrival or the presence of cobwebs. While many found the beds comfortable and conducive to a restful sleep, some described them as rock hard or noted that double beds were formed by two singles pushed together. Noise levels can be a significant concern, with thin walls allowing sounds from neighboring rooms, street traffic, and even hotel events to be heard, impacting sleep quality. Bathrooms are typically large with separate bathtubs and showers, though some found the tub entry high and fixtures dated. Air conditioning is available in lake-view rooms but can be noisy or poorly placed.

Dining & Food Quality
The breakfast consistently receives high praise for its variety and quality, offering a comprehensive buffet alongside hot dishes prepared to order. Guests appreciate the delicious and well-presented food options available. The hotel hosts several restaurants, including a brasserie and a Chinese restaurant, which are generally well-regarded for their cuisine and offer pleasant dining experiences. The hotel's bar is often described as stunning and classic, sometimes featuring a piano player, creating an enjoyable ambiance. However, some guests experienced slow service at the bar and found the quality of cocktails to be inconsistent.

Location & Accessibility
The hotel boasts an excellent location directly on the waterfront, providing beautiful views of the lake and surrounding mountains. Its proximity allows for easy walking distance to the old town, the train station, and various popular attractions, making it highly convenient for exploring the city. A bus stop is conveniently located very close to the hotel, offering additional public transportation options. Valet parking is available for guests, though some found the cost to be on the higher side. The central yet slightly removed position offers both accessibility to city life and a tranquil lakeside setting.

Staff & Service
The staff are consistently praised for their professionalism, attentiveness, friendliness, and helpfulness, significantly enhancing the guest experience. Guests frequently highlight the quick check-in process and the staff's willingness to accommodate requests. Many appreciate the attentive service from housekeeping and the efficiency of the valet service. While most interactions are positive, some guests reported instances of miscommunication, particularly regarding room readiness or specific requests, and a few noted a lack of a doorman upon arrival. Overall, the staff's commitment to providing excellent service is a recurring theme.

Additional Information
Guests should be aware that the hotel occasionally hosts wedding events or other functions, which can lead to noise disturbances extending late into the night, potentially affecting sleep quality for guests not involved in these events. There have been isolated reports of credit card overcharges that required guests to follow up for resolution. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals. Some guests noted that the Wi-Fi and TV systems could be less modern or reliable than expected for a hotel of this caliber, occasionally causing minor inconvenience.