Grand Alisa Hotel

The hotel is widely praised for its exceptionally friendly and helpful staff, creating a welcoming atmosphere that makes guests feel at home. Its family-friendly environment, complete with a swimming pool and aqua park, makes it an ideal choice for families with children seeking an enjoyable holiday. The hotel's central location also appeals to sightseers and couples looking to explore the city, with many attractions within walking distance. While the food quality receives mixed reviews, many guests find the all-inclusive package offers good value. For budget travelers, the hotel is often described as a solid price-performance option. To enhance your stay, it's advisable to manage expectations regarding Wi-Fi speed and availability, and to be aware that some rooms may show signs of age, though renovations are reportedly planned.

Facilities & Amenities
The hotel offers a notable swimming pool area, often described as amazing and fun, with an aqua park and slides that are particularly popular with families. While some guests found the pool to be clean and well-maintained, others expressed concerns about its cleanliness, noting murky water, slippery tiles, and a need for better filtration. The hotel also features pleasant garden and sitting areas, providing cozy and quiet spots for relaxation. A newly added hairdresser and nail salon has received positive feedback from guests. Wi-Fi availability is mixed; while some found it acceptable, many reported it as slow, expensive, or only reliably available in the lobby, with some describing it as outdated. Free sunbeds are available at the beach, though pool sunbeds can fill up quickly.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests commend the spotless clean rooms and appreciate that they are cleaned every day, often highlighting the large and spacious accommodations. Some rooms offer fantastic sea views and feature nice-sized balconies. However, a significant number of reviews indicate that rooms are in need of modernization and appear outdated or bare. Concerns were raised about initial dirty rooms upon arrival, with reports of stains and a lack of proper daily cleaning or sheet changes. Some guests experienced issues with insects, smelly pillows, or missing amenities like a trash bin or slippers. Noise levels can be an issue, with mentions of a loud elevator noise audible throughout the night and early morning prayer calls. Critically, several guests reported bed bugs, which significantly impacted their stay.

Dining & Food Quality
The hotel's dining experience garners mixed but generally positive feedback. Many guests praise the delicious food with plenty of choice, describing it as tasty and top-level, particularly highlighting fresh vegetables and chicken dishes. The all-inclusive package is often seen as good value, with some guests noting that the drinks are not watered down. However, some reviews mention mediocre food with repeated meals and a lack of variety, especially at breakfast, which is described as simple. Concerns were also raised about food not being refilled quickly enough or being left uncovered. While some found the wine good, others described it as tasting like "homemade brew," and some reported that alcohol service stopped early. There were also comments about the absence of a snack bar and a limited selection of non-alcoholic beverages.

Location & Accessibility
The hotel boasts a highly praised central location, making it an excellent base for exploring. It is situated inside the city, with most amenities and attractions within walkable distance. Guests appreciate its proximity to the beach, typically a short 5 to 10-minute walk or approximately 100 meters away. The nearby beach promenade is also noted as a pleasant feature for strolls. Public transportation is easily accessible, with convenient bus access to the city center and other areas. While the location is generally positive, some guests mentioned that the immediate surrounding area includes mechanic shops. Additionally, the beach itself is described as having rocky or stony entry points, and it is not a private beach, meaning sunbeds and umbrellas at the beach incur an extra cost.

Staff & Service
The staff consistently receives high praise, with many guests highlighting their exceptional friendliness, helpfulness, and willingness to "go an extra mile." They are described as welcoming, attentive, and accommodating, contributing significantly to a positive guest experience. The quick check-in process is appreciated, and staff are noted for being understanding in various situations. Many reviews commend the staff's positive interactions with children, often playing and joking with them. While most feedback is positive, some guests reported instances of unfriendly staff, particularly at the reception or bar, and noted that some staff members had limited English proficiency. There were also isolated complaints about housekeeping asking for tips or animators pushing expensive excursions. Overall, the staff's dedication to service is a recurring theme.

Additional Information
Guests should be aware that the hotel is undergoing renovation, with plans to update bathrooms in the near future, which may explain some of the mixed feedback on room condition. The all-inclusive package is a popular choice, covering meals and certain drinks, though specific details about included beverages and their quality vary in guest perception. While the hotel aims to provide entertainment, some guests found the animation to be limited or not to their taste, with some activities like table tennis having specific time restrictions. The presence of cats around the property is noted by some guests. It's important to clarify Wi-Fi costs upon arrival, as it is often an additional charge and its quality can be inconsistent.