Golden Sails Hotel

The hotel is often described as an older property with a charming courtyard featuring a pool and gazebo, providing a peaceful atmosphere. Its convenient location near the Long Beach port and local attractions makes it a popular choice for various travelers. Many guests find it a good value for the area, appreciating the friendly staff and spacious rooms. It is particularly well-suited for budget-conscious travelers, cruise passengers seeking a pre- or post-cruise stay, pet owners due to its accommodating policy, and families who benefit from the room size and pool access. To enhance your stay, consider requesting a room away from the main road to minimize noise, and be aware of potential extra charges for in-room items like water bottles.

Facilities & Amenities
Guests frequently highlight the hotel's pool as a positive feature, often noting its cleanliness and inviting nature, though some mention it can be cold or that the hot tub was not operational. The Wi-Fi connectivity is consistently praised for being excellent and available throughout the property. Ample parking is generally available, often conveniently located directly outside guest rooms, which is a significant advantage for many. While the hotel does have a fitness center, some reviews indicate that the equipment is outdated. The gazebo in the courtyard is appreciated for its peaceful ambiance, offering a nice spot for relaxation. Some guests note that the elevator can be old or noisy, and certain sections of the hotel lack elevator access, which can be challenging for those with mobility issues or heavy luggage.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is mixed. While many guests report their rooms to be clean and tidy, others mention issues such as stained carpets, musty smells, hair in showers, or the presence of bugs like cockroaches and even bed bugs. Rooms are consistently described as old and dated, with visible signs of wear including peeling paint, dust, and a general need for renovation. Beds receive varied comments; some guests find them comfortable and conducive to a good night's sleep, while others describe them as hard or squeaky. Noise levels are a recurring concern, particularly from the main road, due to thin walls allowing sound from neighboring rooms, and from a nearby nightclub on weekends. In-room amenities like refrigerators and microwaves are appreciated, though TVs are often noted as small and old. Bathrooms are frequently mentioned as old, small, or having issues like wobbly toilets, mold, or slow drains.

Dining & Food Quality
The hotel does not offer breakfast or have an operational restaurant on-site, which is a common point of feedback from guests. This means that visitors need to plan for their meals outside the hotel. While some guests appreciate the availability of free coffee in their rooms, the absence of on-site dining options necessitates seeking out nearby establishments for food and beverages. This aspect is consistently mentioned, indicating that guests should be prepared for the lack of in-house dining services during their stay.

Location & Accessibility
The hotel's location is a significant highlight for many guests, consistently praised for its centrality and easy access to various points of interest. It is conveniently situated near the Long Beach port, making it an ideal choice for cruise passengers. Guests appreciate its proximity to beaches like Seal Beach and a dog beach, as well as numerous shopping centers including Ralph's, Ulta, Trader Joe's, and a mall, along with various restaurants and freeways. The hotel is also close to Cal State Long Beach. Ample parking is a major benefit, often available directly outside guest rooms, and is generally free, though some guests have noted that parking spaces can be tight or that unexpected charges for parking have occurred.

Staff & Service
The staff at the hotel consistently receives high praise for being friendly, helpful, accommodating, and attentive. Guests frequently highlight the easy check-in process, though some have experienced long waits during busy periods or were charged an early check-in fee. Housekeeping service is a point of mixed feedback; while some report daily cleaning, many note that it is only available upon request, often requiring 24-hour notice, which can lead to issues with towel and pillow replenishment if not planned in advance. The pet-friendly service is highly valued by guests traveling with animals, and the presence of security personnel is noted as contributing to a sense of safety. Maintenance staff are also commended for their quick response to in-room issues.

Additional Information
The hotel is notably pet-friendly, a feature highly appreciated by guests traveling with animals, though some mention challenges in finding suitable outdoor areas nearby. A significant recurring issue is the hotel's practice of charging for seemingly complimentary in-room items, such as water bottles, which guests find misleading and frustrating. There are also frequent complaints about unexpected parking fees or deposits not being fully refunded, leading to disputes. The property is widely recognized as older and undergoing renovations, with some areas appearing run-down or having structural issues like rickety walkways. Guests should be aware of potential noise from a nearby nightclub, especially on weekends, which can impact sleep quality.