Garner Hotel Berlin - Messe By Ihg

This hotel offers a classic and charming atmosphere, making it a memorable choice for guests. Its signature feature is its excellent location near Kurfürstendamm and public transport, providing easy access to the city's attractions. Guests frequently highlight the good breakfast, the spacious rooms (though some are more compact), and the overall value for money it provides. It is particularly well-suited for sightseers, business travelers, and budget-conscious travelers who appreciate a traditional setting. Couples and families can also find it a convenient base for exploring Berlin. To enhance your stay, consider requesting a renovated room if available, and be aware of potential noise levels from adjacent rooms or the nearby railway.

Facilities & Amenities
The hotel provides essential facilities for a comfortable stay. Most guests find the Wi-Fi connection to be decent, though some report it can be weak or unreliable in certain areas. The presence of elevators is appreciated, making access to upper floors convenient. While some rooms are equipped with a fridge, many guests note the absence of a kettle or in-room coffee-making facilities, which would be a welcome addition. The hotel's general amenities are considered functional, providing a no-frills but adequate experience for travelers.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many rooms are described as outdated, with some featuring worn carpets, older furniture, and fixtures that show signs of age. While some guests found their rooms to be clean, others reported issues such as hair, stains, or even mold in the small bathrooms. Noise is a significant concern for many, with frequent mentions of thin walls allowing sounds from neighboring rooms to be easily heard, and train noise from the nearby S-Bahn station impacting sleep, especially for rooms facing the tracks. Despite these issues, many guests found the beds comfortable, ensuring a restful night's sleep when noise was not a factor. Some bathrooms are noted for poor drainage and the use of shower curtains instead of glass enclosures.

Dining & Food Quality
The breakfast buffet consistently receives high praise from guests, often described as surprisingly good, varied, and rich. Many consider it to offer excellent food quality and great value, making it a highlight of their stay. The breakfast variety includes a wide selection of breads, cold cuts, cheeses, fruits, and hot options, catering to diverse tastes. While the overall dining experience is positive, a few guests have commented on the attitude of some breakfast staff, though this does not detract from the general satisfaction with the food itself.

Location & Accessibility
The hotel's central location is a major advantage, placing guests within easy reach of key areas. It is conveniently situated near Kurfürstendamm, offering access to shopping, dining, and entertainment options. Its proximity to the S-Bahn station and bus stops ensures excellent public transport connections, making it easy to navigate Berlin and reach major attractions or the convention center. While street parking is often available nearby and considered easy to find by some, others note that garage parking can be expensive.

Staff & Service
Feedback regarding the staff and service is varied. Many guests commend the friendly staff and their helpful staff attitude, particularly highlighting their willingness to assist with requests and provide information. The check-in process is generally described as smooth and efficient by some, contributing to a positive first impression. However, a notable number of reviews mention instances of unhelpful, unprofessional, or even rude behavior from certain staff members, particularly at the reception desk. Despite these isolated incidents, many guests still appreciate the overall attentive service provided by the housekeeping and breakfast teams.

Additional Information
Guests should be aware of certain policies and features that impact their stay. A city tax is typically collected upon arrival, which some guests found unexpected or confusing. The hotel offers a unique cleaning opt-out program, allowing guests to forgo daily room cleaning in exchange for a complimentary bottle of water, a thoughtful initiative for environmentally conscious travelers. While some guests inquired about a late check-out policy, its availability and associated fees can vary.