FourSide Plaza Hotel Trier, Trademark Collection by Wyndham

This modern hotel offers a comfortable stay, particularly noted for its riverside location along the Mosel, providing pleasant views and opportunities for strolls. It is a popular choice for event attendees due to its proximity to the SWT Arena, and also appeals to travelers with pets given its accommodating policy. Guests frequently highlight the spacious rooms and the generally friendly staff. While many appreciate the hotel's contemporary design and cleanliness, some find certain aspects of the decor to be basic or showing signs of age. The hotel is well-suited for couples seeking a quiet retreat by the river and business travelers attending events or needing motorway access. To enhance your stay, consider requesting a room facing the river for a quieter experience, and be aware of the distance to the city center, planning transportation accordingly.

Facilities & Amenities
Guests have mixed feedback regarding the in-room amenities. Many note the absence of a mini-fridge or coffee/tea making facilities, which some find surprising for the hotel's rating, though a kettle and bottled water are sometimes provided. While Wi-Fi is available, its performance receives varied comments, with some finding it slow. The elevator system is described by some as old or small, adding character but occasionally leading to minor delays. The hotel offers parking options, including covered spaces, which are generally convenient but come with an additional charge and can be limited or tight for larger vehicles. Rooms typically feature a TV, though channel selection can be basic. A recurring point of feedback is the lack of air conditioning, which can make rooms uncomfortably warm, especially during warmer months.

Cleanliness & Room Comfort
The hotel receives mixed reviews concerning cleanliness and room comfort. Many guests describe their rooms as spacious, clean, and modern, appreciating the comfortable beds and large showers. However, a notable number of reviews report issues such as hair in beds or bathrooms, stains on furniture or floors, and general lack of thorough cleaning, with some rooms not being serviced daily. The decor is often described as minimalist or basic, with some finding it sterile or showing signs of wear and tear. Noise levels are a significant point of contention; while some rooms are quiet, others facing the highway or industrial areas experience considerable noise, especially when windows are open due to the absence of air conditioning.

Dining & Food Quality
The breakfast consistently receives high praise from many guests, often described as very good, excellent, and offering a wide selection of delicious options. The breakfast buffet is noted for its variety, including fresh items and local specialties, though some guests find it overpriced or report a reduction in choices over time, with specific comments on the quality of coffee or scrambled eggs. The hotel's restaurant generally offers good food, with some guests highlighting specific dishes as tasty and well-prepared, and portions often generous. However, feedback on the bar and restaurant service can be mixed, with some instances of staff being overwhelmed or facilities being closed unexpectedly. Overall, the dining experience, particularly breakfast, is a strong point for many visitors.

Location & Accessibility
The hotel's location is a key feature, situated directly along the Mosel River, offering pleasant views and opportunities for riverside walks. It is particularly convenient for those attending events at the SWT Arena, which is within easy walking distance. However, its distance from the city center is frequently mentioned, requiring a 30 to 40-minute walk or reliance on public transportation, which is available nearby but can be infrequent in the evenings. The surrounding area is described as industrial or commercial, adjacent to a highway, which contributes to noise for some rooms. Parking is available on-site, including covered options, though it is paid and can be limited, leading some guests to utilize free alternatives nearby.

Staff & Service
The staff generally receives high praise for their friendliness and helpfulness, with many guests highlighting their attentive and accommodating nature. The check-in process is often described as smooth and efficient, though some guests report issues with booking discrepancies or initial unfriendliness from certain individuals. While many appreciate the overall service, there are mixed reviews regarding housekeeping, with some guests noting that rooms are not cleaned daily or that basic amenities are not consistently replaced. Instances of staff being overwhelmed, particularly at the bar, are also mentioned. Despite occasional inconsistencies, the staff's willingness to assist and their pleasant demeanor are frequently commended, contributing positively to the guest experience.

Additional Information
The hotel is notably pet-friendly, accommodating guests traveling with dogs and often placing them on easily accessible floors. While parking is available on-site, it incurs an additional charge, and guests should be aware that spaces can be limited, sometimes necessitating the use of nearby free alternatives. The hotel offers EV charging facilities, though these are also subject to a fee. Some guests have reported issues with booking discrepancies, such as room type or pricing, upon arrival, which can lead to initial frustration and require resolution with the front desk. The hotel utilizes an older key system rather than modern key cards, which some find less convenient. Guests appreciate the proximity to supermarkets like Lidl for added convenience during their stay.