Four Seasons Hotel Cairo at The First Residence

The hotel stands as a luxurious urban oasis, renowned for its spacious rooms and a prime location along the Nile, offering a sanctuary from the city's bustle. Its signature feature is its direct connection to The First Mall, providing unparalleled convenience for shopping and dining. This establishment is ideal for luxury travelers seeking world-class service, families desiring comfortable and expansive accommodations, and sightseers looking for a well-located base to explore Cairo's wonders. Guests consistently praise the hotel's impeccable cleanliness, the exceptionally comfortable beds, and the genuinely attentive service provided by the staff, often describing their experience as a "home away from home." The hotel's commitment to hospitality and professionalism ensures a memorable stay. To enhance your visit, consider requesting a room on a higher floor for potentially better views, and be aware that while the hotel offers a tranquil escape, some street noise can be present. Utilizing the connected mall for amenities and dining is highly recommended for convenience.

Facilities & Amenities
Guests appreciate the hotel's comprehensive range of facilities designed for relaxation and convenience. The spa is a highlight, featuring a hot tub, steam room, and sauna, providing a perfect retreat after a day of exploration. The heated pool area is highly inviting, complete with cabanas that are often available for guest use, and attentive service including cool boxes with bottled water delivered to sun loungers. A well-equipped fitness center offers views of the Nile, enhancing workouts. The hotel's direct connection to The First Mall is a significant advantage, offering luxury shopping, cafes, and entertainment options right on site. While most guests find the Wi-Fi to be fast and reliable, some have reported occasional slowness or connectivity issues. The presence of ATMs and robust 24-hour security measures further contributes to a sense of ease and safety.

Cleanliness & Room Comfort
The hotel rooms consistently receive high praise for their spaciousness and overall cleanliness, often described as pristine and impeccably maintained. Guests frequently highlight the exceptionally comfortable beds and high-quality linens, ensuring a restful night's sleep. The bathrooms are notably large and well-appointed, featuring both soaking tubs and separate showers, along with a generous supply of complimentary products. Many rooms offer appealing views of the Nile, distant pyramids, or the adjacent zoo, enhancing the stay. While the rooms are generally considered quiet, some guests have noted that street noise from the busy surrounding area can be audible, particularly on lower floors, though closing the windows significantly mitigates this. In-room amenities like a large television, safe, hairdryer, and coffee and tea making facilities are appreciated, though a few guests reported minor inconsistencies with housekeeping refilling complimentary water or amenities.

Dining & Food Quality
Guests consistently commend the hotel's dining options, particularly the breakfast buffet, which is frequently described as phenomenal, extensive, and offering a wide variety of delicious choices, including fresh fruits and made-to-order eggs. While breakfast is not always included in the room rate, many guests find it to be well worth the cost. The hotel boasts multiple restaurants, with Zoe (Mediterranean) and Aura (Lebanese) receiving high praise for their excellent food and inviting atmospheres, with Aura sometimes featuring live music. Room service is generally efficient and offers good quality food, though a few guests have reported minor issues such as overly salty dishes or missing items. The First Nile Boat, semi-attached to the hotel, provides additional dining experiences with various cuisines like Chinese, Indian, and Brazilian, though some guests found the atmosphere there to be lacking compared to other venues.

Location & Accessibility
The hotel enjoys a prime location along the Nile, offering convenient access to various parts of Cairo and scenic views of the river, distant pyramids, and the zoo. Its direct connection to a shopping mall provides immediate access to additional dining and retail options. While the hotel itself is considered a tranquil oasis, some guests note that the surrounding area can be busy and less appealing, with heavy traffic and construction. Accessing the First Nile Boat restaurants, though convenient via a short car ride provided by the hotel, can involve navigating a busy road. The hotel is well-situated for tours to major attractions like the pyramids and museums, typically within a 20 to 40-minute drive. Parking is available on-site, with guests appreciating the dedicated bay and valet service.

Staff & Service
The staff and service at the hotel consistently receive overwhelming praise, with guests highlighting their exceptional helpfulness, professionalism, and genuine friendliness. Many describe the team as going "above and beyond" to ensure a comfortable and memorable stay, often remembering returning guests and providing personalized touches. The check-in process is generally seamless and quick, though a few guests have experienced minor delays. Housekeeping is largely commended for its attentiveness and efficiency in maintaining room cleanliness, despite isolated reports of inconsistencies with amenity refills. The concierge service is highly regarded by most for its support in arranging transport and tours, offering valuable recommendations. Overall, the staff's commitment to providing excellent, attentive service is a recurring theme, contributing significantly to the positive guest experience.

Additional Information
The hotel is characterized by its classic and elegant style, which many guests appreciate for its timeless appeal, though some note that certain areas or furnishings appear somewhat dated and could benefit from modernization. A point of mixed feedback concerns smoking, with some guests reporting the pervasive presence of cigarette smoke in public areas like the lobby, hallways, and even by the pool and in restaurants, which can be off-putting. The hotel maintains strong security measures, including 24-hour surveillance and controlled guest access, providing visitors with a significant sense of safety and peace of mind in a bustling city. It also offers a pet-friendly policy, accommodating guests traveling with their animals. While the hotel is considered a luxury experience, some guests find the pricing to be high, particularly for certain amenities or services like hotel-arranged airport transfers, which can be more expensive than local alternatives.