EXchange Hotel Vancouver

The hotel offers a luxurious urban escape, renowned for its modern design within a beautifully renovated historic building, making it a memorable choice for guests. Its signature feature is its blend of contemporary luxury with a rich past, providing a unique ambiance. Guests consistently highlight the exceptional staff service, the impeccable cleanliness, and the comfortable, high-tech rooms. The hotel's central location is also a major draw, placing guests within easy reach of key attractions. It is an ideal fit for sightseers and cruise passengers due to its proximity to the waterfront, as well as business travelers and couples seeking a sophisticated and convenient stay. To enhance your experience, consider exploring the hotel's acclaimed restaurant and taking advantage of its prime location for exploring the city on foot.

Facilities & Amenities
The hotel provides a range of well-regarded facilities and in-room amenities that enhance the guest experience. Guests frequently praise the well-equipped fitness center, which is spacious and available 24 hours, offering various equipment including yoga mats, TRX, free weights, and machines. In the rooms, guests appreciate the thoughtful touches such as complimentary Illy coffee machines, bottled water, bathrobes, slippers, and a handheld clothes steamer. Many rooms also feature a small fridge with fresh milk. The hotel incorporates high-tech controls, often via an iPad, for managing room features like lighting and information. A unique on-site feature is the Lindt Master Chocolatier located near the entrance. While some guests noted the absence of a swimming pool or hot tub, the overall range of amenities is highly valued.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its spotless and impeccably clean rooms and public areas, contributing significantly to a comfortable stay. The beds are frequently described as exceptionally comfortable, with many guests noting the high-quality linens and plush bedding that ensure a restful night's sleep. The bathrooms are a highlight, often featuring heated floors, spacious layouts, rainfall showers, and high-end toiletries, including a Dyson hairdryer. While most guests find the rooms quiet and well-soundproofed, some have noted occasional street noise or issues with ventilation noise. Mixed feedback exists regarding room temperature control, with some guests finding their rooms too warm or experiencing issues with the thermostat, though staff are generally responsive in addressing these concerns.

Dining & Food Quality
The hotel's dining options, particularly the Hydra restaurant, receive widespread acclaim. The breakfast is consistently described as delicious and generous, with guests appreciating the quality of dishes like omelettes and Shashuka, though some found the a la carte options limited or noted an extra charge for specialty coffees. The Hydra restaurant itself is highly praised for its excellent Mediterranean cuisine, fabulous dining experience, and great ambiance. Many guests enjoyed the wine bar for cocktails or a glass of wine, especially during the popular happy hour which often features fresh oysters. The room service menu is also noted for its quality, providing convenient and tasty options for in-room dining.

Location & Accessibility
The hotel's central location in downtown Vancouver is a significant advantage, making it highly convenient for exploring the city. Guests frequently highlight its walking distance to major attractions such as Gastown, Canada Place, the Waterfront, and various shopping and restaurant districts. It is also well-situated for accessing public transportation, being just a short walk from the Waterfront train station, which connects to the Skytrain and Seabus terminal, providing easy access to the airport and other parts of the city. The area is generally perceived as safe and secure for walking, even in the evenings. Parking is available on-site, including secured underground parking with EV charging options, though guests note it can be expensive.

Staff & Service
The hotel's staff consistently receives outstanding praise, being described as friendly, helpful, attentive, and exceptional across all departments. Guests highlight the professional and welcoming demeanor of the concierge team, who are particularly noted for their extensive knowledge, valuable recommendations, and assistance with luggage. The check-in process is often described as quick and smooth, with staff frequently accommodating requests for early check-in or late check-out. Housekeeping is commended for maintaining clean rooms and providing daily service. Many guests appreciate the personalized touches, such as complimentary room upgrades and special amenities for anniversaries or pet-friendly service. The staff's proactive approach to problem-solving, including moving rooms when necessary, further enhances the guest experience.

Additional Information
The hotel is notably pet-friendly, providing amenities such as a dog bed, food and water dishes, and even a welcome sign for furry companions, making it a convenient choice for travelers with pets. The hotel is recognized for its strong commitment to sustainability, holding LEED accreditation and implementing eco-friendly initiatives like wood access cards, environmental heating, and rainwater toilets. Guests enrolled in the Executive Rewards Club appreciate the additional benefits and perks offered. The hotel's unique blend of modern design within a historic building creates a distinctive and memorable ambiance. While generally quiet, some guests noted that the room layout in certain instances could be tight for multiple suitcases.