Excelsior Hotel Downtown (Dubai, United Arab Emirates)

Excelsior Hotel Downtown (Dubai, United Arab Emirates)

About Excelsior Hotel Downtown

This casual four-star hotel is right in the heart of vibrant Deira, just two minutes' walk from Al Rigga Metro Station. Along with its excellent location, Holiday Inn Dubai - Downtown Dubai boasts free parking and an outdoor pool. Homely accommodations with warm decor and old-school furnishings feature flat-screen TVs and desks, as well as mini-fridges and tea/coffee-making equipment. Suites with lounges, DVD players and - in some cases - Jacuzzis are also available. Free Wi-Fi is available in upgraded rooms only. Guests can relax in the spa, plus there's a sauna and a rooftop fitness centre. Other amenities include a business centre, a lift and a 24-hour reception. A shuttle service to malls and beaches is on hand. Breakfast, lunch and dinner is served in the casual top-floor Bistro Restaurant. The stylish Metro Sports Bar & Cafe proffers snacks, drinks and live music 'til late in. Holiday Inn Dubai - Downtown Dubai is two miles from the famed gold and spice souks, and three miles from the airport.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym


Al Rigga Street,P.O. Box 29499, 29499, Dubai, United Arab Emirates

Rating overview

  • Location
    Fair  7.2 / 10
  • Rooms
    Fair  7.1 / 10
  • Service
    Fair  7.2 / 10

Positive Reviews


Excellent staff from start to finish

In a large number of reviews, guests have almost always made mention of the staff members, and often by name, to commend them on their fine service offered. Staff members are always happy to help and attend to any problem and do so with the guests' best interests at heart.


Conveniently located

Guests who have chosen this hotel for the purpose of touring Dubai have not been disappointed. This hotel is situated a stone throw away from the Dubai Metro and is on a lively street filled with restaurants and entertainment. A free shuttle service is also offered to nearby tourist attractions.


Enjoy a peaceful stay at this hotel

Although this hotel is situated on a buzzing street with a lively night-life as well as not far from the airport, guests have still enjoyed a peaceful night sleep without being woken up by the airplanes, early prayer calls, loud traffic or pubs nearby.

Negative Reviews


Restaurant food is below-par

This hotel offers an on-site restaurant catering for breakfast, lunch and dinner, However, reviews have indicated that the food offered does leave guests with a little something to be desired, even more so when considering the high-class nearby restaurants.


Wi-Fi is not free for non IHG members

Guests have been disappointed to learn that the Wi-Fi offered at this hotel is not used without a fee. This does come complimentary to those who are IHG members. However, these members make up only a percentage of the total guests visiting this hotel.


Several faulty in-room features

Reviews suggest that this hotel should refurbish and maintain the in-room and bathroom features more often. The in-room features are outdated and the bathroom features are not always in full working condition, for instance some of the drains are blocked and the showers leak.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Massage
Hotel facilities
  1. Café
  2. Nightclub
  3. Entrance Hall/lobby
  4. Lift
  1. Wheelchair accessible
  2. Accessible parking
  3. In-room accessibility
Room facilities
  1. Balcony (upon inquiry)
  2. Bathtub (upon inquiry)
  3. Shower
  4. Ironing board
Sports facilities
  1. Pool table
  2. Fitness
Theme / Type
  1. Convention hotel
Food and beverage
  1. Halal food
  2. Diabetic food

Arrival / Departure

  1. Check in: 14:00


Al Rigga Street,P.O. Box 29499 , 29499 , Dubai , United Arab Emirates
Telephone: +971(4)2288889 | Fax: +971(4)2280033 | 

Cleanliness policies

  • New safety protocols
  • Safe distance
  • Doctor on site

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