Residenza del Borgo

This hotel stands out not only for its spacious rooms and modern design but also for its commendable social project, actively supporting individuals with learning disabilities through employment. Its unique in-room breakfast delivery system is a signature feature, providing fresh baked goods daily. The hotel is ideally suited for sightseers and explorers due to its convenient location between the city center and the historic Citta Alta, making it easy to navigate the city on foot or by public transport. Couples seeking a peaceful and relaxing stay will appreciate the comfortable accommodations and nearby dining options, while families benefit from the ample room space and kitchenettes. To enhance your experience, consider requesting a room facing the courtyard to minimize potential street noise, and be sure to arrange parking in advance if traveling by car.

Facilities & Amenities
Guests consistently praise the convenience of the kitchenette found in each room, which is well-equipped with a fridge, kettle, coffee machine, microwave, and hob, allowing for light self-catering. The hotel provides free Wi-Fi, though some guests noted occasional issues with its speed. For added convenience, an elevator is available, and the property offers a secure, paid parking option. A thoughtful amenity mentioned by many guests is the provision of earplugs in the rooms, acknowledging potential noise from the street or within the building. The overall design is modern and recently renovated, contributing to a comfortable and functional stay.

Cleanliness & Room Comfort
The rooms are consistently described as spotlessly clean, modern, and spacious, often exceeding guest expectations. Many reviews highlight the comfortable beds and high-quality linens, ensuring a restful night's sleep, with some specifically mentioning memory pillows. The bathrooms are also noted for being large, clean, and well-maintained, often featuring modern fixtures. While the overall comfort is high, a recurring theme is the issue of noise levels; guests frequently mention street noise, sounds from neighboring rooms, and even church bells, which can be disruptive. However, the hotel thoughtfully provides earplugs to mitigate this. A few isolated comments noted a specific smell in one room upon arrival, but this was not a widespread issue.

Dining & Food Quality
The hotel's unique breakfast concept receives significant attention, with fresh bread and croissants delivered daily in a basket outside the room. Guests appreciate the convenience of having other breakfast items, such as milk, juice, jam, chocolate, ham, cheese, and yogurt, already stocked in the in-room fridge. A coffee machine is also provided in each room, allowing guests to prepare their own hot beverages. While many guests found the breakfast to be a delightful and convenient touch, some expressed a desire for greater breakfast variety, particularly noting the absence of fresh fruit or a wider selection of savory options. Despite this, the overall quality and the innovative delivery method are highly regarded.

Location & Accessibility
The hotel boasts a favorable central location, strategically positioned between the city's lower and upper towns, making it convenient for exploring both. Guests appreciate its proximity to numerous local restaurants and bars, offering a vibrant atmosphere in the evenings. The Citta Alta is easily reachable within a 20-30 minute walk, and the Gewiss Stadium is also just a short distance away. While the train station is about a 25-minute walk, public transport options, including bus routes, are readily accessible nearby. For those traveling by car, secure on-site parking is available for a fee, though it is advisable to reserve a spot in advance due to limited availability.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their willingness to provide excellent restaurant recommendations, assist with taxi bookings, and offer guidance on navigating the city. The self-check-in process, which relies on digital codes, is generally described as smooth and well-explained, with clear instructions provided in advance, making late arrivals hassle-free. Even with the automated system, guests found staff to be readily available and responsive to any inquiries or issues, contributing to a very positive and accommodating experience throughout their stay.

Additional Information
A notable and highly praised aspect of this hotel is its commitment to a social project, actively supporting and employing individuals with learning disabilities. This unique ethos resonates positively with many guests, adding a meaningful dimension to their stay. While the hotel generally provides a quiet environment, the provision of earplugs is a thoughtful amenity for guests sensitive to noise. Some reviews mentioned the presence of mosquitoes in rooms, suggesting a need for the hotel to address this issue. The self-check-in system, while efficient, requires guests to be comfortable with digital access, as direct human interaction at check-in is not always available.