Andoena Resort

This hotel offers a peaceful retreat, distinguished by its quiet location and fantastic views of the surrounding mountains and rural landscape. Guests consistently highlight the exceptional staff service, impeccable cleanliness, and spacious rooms as key strengths. It is an ideal choice for travelers seeking tranquility and relaxation, couples looking for a serene getaway, and business travelers due to its convenient proximity to the airport. For families, the large rooms provide ample space. To make the most of your stay, consider renting a car for easier exploration of the wider area, and be prepared for a taxi fare if heading to the airport.

Facilities & Amenities
Most guests appreciate the spacious rooms and the inclusion of balconies that offer fantastic views, enhancing the overall experience. However, several guests noted a lack of certain basic amenities within the rooms, such as a refrigerator, hairdryer, soap, and a television. Some also reported issues with broken showers and a general absence of practical items like towel hooks, bathroom furniture, coat racks, or a pantry and kettle. The hotel also features a wedding hall on the ground floor, which can unfortunately lead to significant noise disturbances, particularly during events, impacting the tranquility of guest rooms.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as very clean, immaculate, and well-maintained throughout their stay. The spacious rooms are frequently highlighted, offering ample space and a comfortable environment. Most guests found the beds comfortable, ensuring a restful night's sleep. However, some isolated comments mentioned a hard bed or that housekeeping occasionally missed a few spots during cleaning. While the hotel is generally perceived as quiet due to its location, a significant concern arose from the presence of a wedding hall on the first floor, which can generate considerable noise during events, impacting the tranquility of guest rooms and leading to disturbances.

Dining & Food Quality
The hotel's restaurant receives positive feedback, with many guests praising the food quality and the freshness of the ingredients, particularly for dinner. The dinner menu is described as quite good and generous. However, feedback on breakfast is mixed; while some guests found it sufficient and offering everything needed, many noted that the breakfast options were limited and modest, lacking variety. There were also isolated instances where specific coffee or omelet requests were misunderstood, indicating potential communication challenges regarding specific orders. Overall, the restaurant provides a satisfying dining experience, especially for evening meals.

Location & Accessibility
The hotel's location is consistently praised for being quiet and peaceful, situated in a rural area yet conveniently close to the airport, typically around a 12 to 20-minute taxi ride. This makes it ideal for travelers needing easy access to flights. Guests appreciate the fantastic views of the surrounding mountains and rural landscape. While it offers tranquility, some guests note that a car rental is highly recommended for exploring tourist attractions, as these are approximately 20 kilometers away. However, the hotel benefits from having supermarkets and a bakery within walking distance. Ample free parking is available directly in front of the hotel.

Staff & Service
The staff and service at the hotel receive overwhelming praise, consistently highlighted as a major strength. Guests describe the staff as super friendly, wonderful, helpful, and attentive, going above and beyond to make visitors feel at home. Many commend their professionalism and willingness to assist with various requests, including providing excellent local recommendations. The reception staff is noted for being very accommodating, even arranging early breakfast for departing guests. While the reception is not always open 24 hours, the overall dedication to providing top-notch service creates a highly positive and memorable experience for guests, contributing significantly to their satisfaction.

Additional Information
Guests should be aware that the main entrance to the hotel is uniquely located through the restaurant, requiring guests to navigate with their luggage past dining patrons. While the hotel is described as new and modern with a generally quiet ambiance, some guests found the room decor to be bare and lacking atmosphere. It is noted that smoking is permitted only on balconies. The air conditioning in rooms was reported by some to be weak or ineffective. For those needing airport transfers, a taxi to the airport typically costs around 20 Euros. Despite these points, many guests found the hotel to offer excellent value for money.