Empire Hotel Subang

The hotel's signature feature is its direct access to a shopping mall, making it an exceptionally convenient base for guests. This prime location is ideal for shoppers seeking retail therapy, business travelers needing easy access to amenities, and families looking for readily available dining and entertainment options. Guests frequently highlight the spacious rooms and the overall excellent location as major positives. However, recurring themes also point to aging facilities and notably slow elevators, which can impact the guest experience. To enhance your stay, it is advisable to manage expectations regarding the hotel's dated aspects and consider exploring the diverse dining options available within the attached mall, as hotel breakfast receives mixed reviews. Be prepared for potential delays when using the lifts, especially during peak hours.

Facilities & Amenities
Many guests report issues with the hotel's Wi-Fi, describing it as slow, unstable, or having a weak signal, which can hinder productivity and connectivity. The television system is frequently criticized for being ancient, having poor reception, or displaying static, rendering most channels unwatchable. A significant point of disappointment for many is the absence of a functional gym or swimming pool, despite these facilities sometimes being advertised; guests often find them unavailable, under renovation, or part of a separate, inaccessible entity. The in-room phones are commonly reported as not working, making it difficult to contact reception for assistance. Furthermore, the lifts are a major concern, described as limited, slow, and frequently out of order, leading to frustratingly long wait times, particularly as they are shared with the attached mall.

Cleanliness & Room Comfort
The overall room condition is a frequent concern, with many guests describing them as old, rundown, and in need of significant refurbishment. While some guests find their rooms generally clean, a substantial number report issues such as dusty floors, stained carpets, bedsheets, and pillows, and even visible mold in bathrooms and on windows. The beds are often described as uncomfortably hard, and pillows are consistently noted for being excessively thin. Air conditioning frequently malfunctions, being either not cold enough, leaking, or turning off unexpectedly, impacting sleep quality. Bathroom issues are prevalent, including leaking fixtures, toilets that do not flush properly, low water pressure, and slippery floors after showering. Some rooms also lack locks on bathroom doors or feature semi-transparent walls, raising privacy concerns.

Dining & Food Quality
Breakfast at the hotel receives mixed to negative feedback from guests. Many find the variety limited and the food quality to be average at best, often described as blend, unappetizing, or reheated, with some noting the same menu items daily. The coffee machine is frequently mentioned for being slow, and food replenishment at the buffet can be very sluggish, leading to empty trays and long waits. Some guests opt to eat outside the hotel due to these issues, finding more satisfying options in the attached mall. The overall restaurant experience is sometimes described as lacking in terms of food freshness and service attentiveness, particularly during busy periods like special buffets, where food items may not be refilled promptly.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, offering direct access to the Empire Mall and Nu Empire Mall. This provides unparalleled convenience for shopping, dining, and accessing a supermarket without needing to venture far. Guests highly appreciate its proximity to public transportation, being within easy walking distance of LRT and KTM stations, which facilitates convenient travel around the city and to the airport. The hotel is also well-situated near other local amenities, including hospitals and various restaurants. Parking is available within the mall, often described as easy to find with ample space, though guests note it is paid, typically with a flat rate per entry, and can be confusing to locate for first-time visitors due to signage.

Staff & Service
Feedback on staff is mixed; while some guests praise the friendliness and helpfulness of certain individuals, particularly security personnel and housekeeping teams, many others report issues with overall service. The front desk staff are sometimes described as unprofessional, unhelpful, or slow to attend to guests, with calls to the reception often going unanswered, making it difficult to request assistance. The check-in and check-out processes are generally smooth for some, but others experience delays or unresponsiveness. A recurring complaint is the hotel's slow or non-existent response to maintenance requests, with reported issues often remaining unresolved despite multiple attempts to contact staff, leading to prolonged inconvenience for guests.

Additional Information
Guests should be aware of potential power outages, which have been reported to occur unexpectedly and can significantly impact the stay by affecting essential services like lifts, lighting, and in-room phones, raising concerns about safety and convenience, especially during nighttime. There are also reports of a late check-out penalty being applied, with some guests finding the process handled unprofessionally by staff, including requests for direct transfers for payment. The hotel's parking system, while convenient due to its mall integration, operates on a paid basis, typically a flat rate per entry, which is an important consideration for those driving and frequently entering or exiting. Additionally, some guests have noted the hotel's suitability for Muslim guests due to facilities that accommodate prayer comfort within the rooms.