EM Royalle Hotel & Beach Resort

This hotel offers a memorable stay, distinguished by its direct beach access to a quiet, uncrowded shoreline and a large swimming pool, providing ample opportunities for relaxation and enjoyment. It is particularly well-suited for pet owners due to its accommodating policies, and its serene environment makes it an ideal retreat for couples and families seeking a peaceful getaway. Many guests appreciate the hotel's suitability for groups and those simply looking for a tranquil escape from bustling areas. While the hotel generally aims for a comfortable experience, guests should be aware of potential additional charges for items like extra pillows or outside food, and should manage expectations regarding the availability of certain in-room amenities such as telephones or comprehensive toiletries. It's advisable to clarify specific inclusions upon booking to ensure a smoother stay, especially concerning breakfast, which is often not part of the room rate.

Facilities & Amenities
The hotel features a large swimming pool which is a central attraction, though guest feedback on its cleanliness is mixed, with some finding it well-maintained while others noted it appeared dirty or green. An elevator is available, providing convenient access to rooms. Wi-Fi connectivity is a recurring point of concern; while some rooms may have a dedicated router, the signal is often described as spotty, slow, or unreliable, particularly outside the lobby area. Guests frequently mention the absence of a telephone in rooms, requiring them to visit the front desk for requests. Basic in-room amenities such as hairdryers, slippers, toothbrushes, and toothpaste are often not provided and may incur additional charges upon request. Some rooms include an electric kettle and a small refrigerator, though their functionality can vary. The television offers basic cable with limited channels, and guests often receive only one key card per room, which can be inconvenient for multiple occupants. Parking availability receives mixed reviews, with some finding it spacious and others noting limitations.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are notably varied. Many guests report rooms to be generally clean and well-maintained, appreciating the tidy appearance. However, a significant number of reviews highlight issues such as unpleasant foul smells emanating from rooms or bathrooms, with some describing the washrooms as dirty or even infested with bedbugs, roaches, or mosquitoes, which severely impacted their stay. The air conditioning system is a frequent point of contention; while some found it effective, many reported it as poor, not cooling sufficiently, or even leaking, necessitating the provision of fans. Bed comfort also receives mixed feedback, with some finding beds comfortable, while others described them as hard, narrow, or equipped with inadequate bedding, often lacking a top sheet. Noise levels can be problematic due to thin walls, allowing sounds from hallways and neighboring rooms to be easily heard. Bathroom facilities are often criticized for low water pressure, inconsistent hot water, and issues like ponding or leaking toilets, alongside a lack of basic items such as bath rugs or trash bins.

Dining & Food Quality
The hotel features an on-site restaurant that serves a variety of dishes, with guest opinions on food quality being quite mixed. Some guests praise the food as delicious, good, or even exceptional, highlighting specific dishes like Sisig and Nasi Goreng. However, many others describe the food quality as merely okay, average, or needing improvement, sometimes finding it bland or subpar. A frequent point of feedback is that breakfast is often not included in the room rate, which many guests find disappointing given the price. When breakfast is purchased, it is sometimes described as basic, small, or lacking variety, with certain menu items being unavailable. The restaurant generally operates until 7:00 PM or 7:30 PM, and some guests noted slow service or the absence of dedicated on-site waiters, requiring them to seek out staff to place orders. A significant number of guests express frustration over the corkage fee applied to outside food, especially since the restaurant has limited operating hours and menu options. Coffee served is sometimes criticized for being bland or only available as a 3-in-1 mix.

Location & Accessibility
The hotel's location is a significant highlight for many guests, offering direct beach access to a wide, quiet, and generally clean shoreline that is less crowded than other areas. This makes it an ideal spot for those seeking a peaceful and relaxing beach experience. While the hotel is situated in San Fernando, it is typically a short drive, around 10 minutes, to the more bustling San Juan area, where popular restaurants, cafes, and nightlife spots are located. Guests should note that the hotel is not within walking distance of these establishments, necessitating a car or local transport like tricycles. The road to the site can be narrow and may pass through residential areas, with some mentioning it being unfinished, which can make initial navigation a bit tricky. Parking availability receives mixed feedback; some guests found it spacious and hassle-free, while others noted it could be limited, especially during peak times. Overall, the hotel's setting is praised for its tranquility and beautiful sunset views.

Staff & Service
Guest feedback on staff and service is highly polarized. Many guests commend the staff for being friendly, accommodating, helpful, and attentive to requests, often highlighting their politeness and warm demeanor. However, a significant number of reviews describe the staff as unprofessional, rude, unhelpful, or even incompetent, with instances of eye-rolling and a general lack of genuine hospitality. The check-in process is a frequent source of frustration; it is often described as slow, disorganized, and manual, leading to long waiting times, rooms not being ready on schedule, and even instances of forced room changes after arrival. Guests often report having to make multiple requests for basic amenities like towels or toiletries, and needing to physically go to the lobby due to the absence of in-room telephones. There are also concerns about the hotel's ability to manage unruly guests, particularly regarding noise disturbances from parties or loud conversations that continue late into the night, impacting the peace of other visitors.

Additional Information
A notable and highly appreciated aspect of the hotel is its pet-friendly policy, allowing guests to bring their furry companions, often for a reasonable fee. However, guests should be aware of several other hotel policies that some find restrictive or inconvenient, such as a corkage fee for bringing in outside food and additional charges for extra pillows or blankets. Payment via credit card may also incur an extra charge, which is not always clearly communicated upfront. The hotel's soundproofing is frequently cited as poor, leading to disturbances from noisy neighbors or hallway activities. Security concerns include the provision of only one key card per room and the absence of a peephole on room doors. Some guests have reported issues with water interruptions or inconsistent water supply. While the hotel is pet-friendly, some reviews mention the presence of unattended dogs, including the owners' pets, in common areas, which can sometimes lead to barking or cleanliness issues. Guests also note that maid service is not automatically provided daily and must be specifically requested.