El Greco Hotel

This charming hotel, recently and tastefully refurbished, stands out for its unbeatable location in the heart of Chania's Old Town, offering guests a unique blend of historical ambiance and modern comfort. Its signature feature is its ability to provide a quiet retreat despite being steps away from bustling attractions, making it an ideal choice for sightseers and couples seeking a romantic getaway. The hotel's commitment to spotless cleanliness and the exceptionally friendly staff are consistently highlighted by guests. Solo female travelers also find the hotel to be a very safe and welcoming environment. For an enhanced experience, guests are advised to consider requesting a room on a higher floor to potentially avoid ground-level noise, and to utilize the convenient public parking available at Talos Square, just a short walk away.

Facilities & Amenities
The hotel offers a range of well-maintained facilities designed for guest comfort. Rooms are described as modern and stylish, with some featuring balconies that offer views of the city wall, street, or water. Guests appreciate the comfortable beds and high-quality linens, ensuring a restful stay. Each room is equipped with a quiet air-conditioning system, a fridge (often with complimentary water), a safe, and a smart TV. The bathrooms are generally modern, with powerful showers and a generous provision of toiletries, including shaving and dental kits, along with slippers and a hairdryer. An elevator provides convenient access to all floors, and free Wi-Fi is available throughout the property. The hotel also boasts a superb rooftop bar offering stunning views, particularly at sunset.

Cleanliness & Room Comfort
Guests consistently praise the hotel's spotless cleanliness, noting that rooms are meticulously maintained and cleaned daily, with fresh towels provided. The beds are frequently highlighted for their exceptional comfort, featuring high-quality mattresses and superb pillows that contribute to a restful night's sleep. While many rooms are described as comfortable and well-equipped, some guests found their rooms to be quite small, especially for larger groups or families, with some interior rooms having windows that face a wall, limiting natural light and outside air. Noise levels are generally low, with back rooms being particularly quiet. However, some ground-floor rooms may experience noise from staff preparing breakfast in the mornings, and some guests noted that thin walls can allow sounds from outside the room to be heard.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, described as excellent, delicious, and offering a wide variety of choices, including both sweet and savory options. Many guests particularly enjoy the option to dine outside on the street, creating a pleasant start to the day. The coffee is noted for its quality, with an automatic coffee machine being a popular feature. The hotel is also accommodating to specific dietary needs, with one guest reporting the provision of a delicious gluten-free breakfast upon request. While the hotel features a popular rooftop bar for drinks and views, reviews do not indicate the presence of a full-service restaurant beyond the breakfast offerings.

Location & Accessibility
The hotel's central location in Chania's Old Town is a major highlight, placing guests within easy walking distance of virtually everything. It is strategically positioned close to the harbor, the charming old town streets, and numerous restaurants and shops. Guests appreciate its proximity to the Chania Waterfront and the old port, making exploration convenient. While the hotel is situated in a pedestrian area and does not offer on-site parking, guests frequently mention the availability of public parking at Talos Square, which is typically free and only a short 3 to 5-minute walk away. The hotel's location also provides easy access to a taxi drop-off/pick-up point and is about a 10 to 15-minute walk from the main bus terminal.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and attentiveness. Guests frequently highlight their welcoming demeanor and willingness to go above and beyond to assist with requests, provide local information, and ensure a comfortable stay. The check-in process is described as quick and efficient, with 24-hour availability. Housekeeping staff are also commended for their spotless cleaning and daily room maintenance. Many guests appreciate the staff's accommodating nature, including instances of room upgrades for special occasions and assistance with luggage. While the vast majority of feedback is overwhelmingly positive, a few guests noted isolated instances where some receptionists were perceived as less kind, but this was not a widespread sentiment.

Additional Information
The hotel has undergone a recent and tasteful refurbishment, giving it a modern and stylish aesthetic that guests highly appreciate. Many describe it as a charming and beautiful small hotel that offers excellent value for money. Guests often mention the convenience of having a highly-rated restaurant next door, adding to the overall positive experience. Some guests, particularly those staying on the ground floor, noted that the hotel's air conditioning system operates on a central heat exchanger, which can sometimes lead to error modes if the majority of guests desire a different temperature, though staff are quick to address such issues. While the hotel provides many amenities, some environmentally conscious guests suggested a move towards less single-use toiletries and more reusable options like glasses instead of paper cups.