Edinburgh Grosvenor Hotel

This hotel offers a truly memorable stay, primarily distinguished by its exceptionally friendly and helpful staff who consistently go above and beyond to ensure guest satisfaction, often cited as a highlight of the visit. Its unique blend of historic building charm and spacious, comfortable rooms provides a welcoming and distinctive atmosphere, appealing to those who appreciate character. The hotel is an ideal choice for sightseers and short-break visitors seeking convenient access to the city's heart, as well as business travelers and those attending events or weddings due to its well-regarded conference and function facilities. Guests frequently commend the hotel's impeccable cleanliness and the high quality of its dining, particularly the breakfast. To enhance your experience, guests are advised to inquire about rooms with garden views for a quieter ambiance and to fully utilize the excellent public transport links available nearby for effortless city exploration.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance the guest experience. Many guests appreciate the convenience of the on-site bar, which offers a selection of drinks and a pleasant atmosphere, though some note it closes by 11 pm. The hotel is well-equipped for events, boasting excellent conference rooms and a spacious dance floor, making it a popular venue for weddings and other gatherings. Guests consistently report good Wi-Fi connectivity throughout their stay, ensuring they remain connected. Thoughtful touches include complimentary drinks upon arrival, often a local whisky, and complimentary snacks in the room. A luggage service is available for convenience, and umbrellas are provided, which is a practical amenity for the local climate. While public areas are generally described as plush, some guests feel certain parts of the hotel, including the hallways, appear a bit dated.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many highlighting the spacious rooms and high ceilings that contribute to an airy feel. The cleanliness of the rooms and bathrooms is consistently praised, often described as impeccable and shining. Most guests found the beds comfortable, ensuring a restful night's sleep, though a few noted some beds were creaky or dipped. The bathrooms are frequently mentioned as being large and well-appointed, with good power showers and clean towels, though some found them a touch cold or dated, and a few experienced issues with hot water or flushing. While many rooms are quiet, especially those overlooking gardens, some guests in street-facing rooms noted street noise. Common in-room amenities include tea, coffee, and toiletries, but some guests reported issues with the TV signal and a lack of convenient plug sockets near the bed. A recurring concern for some was the absence of air conditioning and windows that could not open fully, impacting airflow.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, particularly the breakfast. Guests consistently describe the breakfast as excellent, with a wide variety of choices including both cooked breakfast and continental options. Many appreciate the breakfast buffet setup, often noting that items are individually wrapped or served by a chef, ensuring freshness and hygiene. The food quality for both breakfast and evening meals is frequently praised as very good or delicious, with some highlighting prompt room service for dinner. The hotel's bar also offers a selection of drinks and is a pleasant spot for guests to relax. Some guests were pleasantly surprised to receive complimentary breakfast, even if not initially included in their booking, indicating a generous approach to guest satisfaction. The overall consensus is that the hotel provides a high standard of culinary offerings.

Location & Accessibility
The hotel's central location is a significant advantage, highly praised by guests for its convenience and accessibility. It is ideally situated just a two-minute walk from Haymarket train station, a major transport hub, and equally close to tram stop and bus routes, providing excellent connectivity throughout the city. This makes it very easy to reach from the airport via direct airport links. Many popular attractions, including the city center and Edinburgh Castle, are within a comfortable 10 to 25-minute walk, allowing guests to explore on foot. The surrounding area also offers numerous food and cafe options. While the hotel does not have its own on-site parking, guests can utilize a nearby NCP parking facility, for which the hotel offers a discount, though it is about a 10-15 minute walk away and can still be considered expensive by some.

Staff & Service
The hotel's staff and service consistently receive glowing reviews, standing out as one of the most positive aspects of a stay. Guests frequently describe the team as exceptionally friendly staff, helpful, and highly attentive service, going above and beyond to assist with various requests. The check-in process is often noted as quick and easy, with staff being very accommodating to early arrivals or special needs, such as providing early room access or assisting with booking amendments. Many appreciate the proactive communication, including text messages to ensure guest satisfaction during their stay. Specific examples of outstanding service include assistance with luggage service, resolving in-room issues like TV problems, and even printing necessary travel documents. The staff's willingness to provide local recommendations and their overall professional yet warm demeanor significantly enhance the guest experience.

Additional Information
Guests should be aware that the hotel operates across split buildings, with some rooms located in an annex across the street from the main reception, which some found unusual but well-managed. Upon arrival, guests are often greeted with complimentary welcome offerings such as a local whisky, fudge, or chocolate, adding a thoughtful touch to the start of their stay. The hotel thoughtfully provides umbrellas for guest use, a practical amenity given the local weather. There are mentions of upcoming refurbishment plans for the hotel, which some guests feel would address minor dated aspects. Beyond individual stays, the hotel is a popular conference venue and a highly recommended wedding venue, praised for its excellent function rooms and dedicated event staff. While some older parts of the building feature charmingly squeaky floors and a distinct historic character, a few guests noted the absence of a lift in certain sections, requiring stair use.