Dreams Riviera Cancun Resort & Spa (Puerto Morelos, Mexico)

Guests report having to drag their kids out of the Explorer Club, the fully supervised children's area which offers a new activity on the hour. Parents were delighted by how quickly the staff learned their children's names and preferences, happy to talk d

Guests rave about the attentive bartenders and wait staff, particularly those whose task it is to carry cold drinks over the very hot sand to guests lounging on the beach, a truly luxurious service. The wait staff in the restaurants are also given high ma

The resort hosts plenty of weddings, up to three a day, and does so extremely well. The bridge and groom, as well as their guests, comment frequently that their special day was exceptionally well organized, and that the professional photographer on site d

Some guests were distressed by the many "opportunities" presented to upgrade their rooms, to get nicer seats in the restaurants, or top shelf liquor, for additional fees.

While the sands are white and sugary as advertised, many guests are disappointed to find the water clogged with seaweed despite the staff's best efforts to manage it.

While wedding guests generally enthuse about their experience, families and couples there on private vacations can feel slighted, as they lose access to various services and areas of the resort during these special events.