Dedo Boutique Hotel

This boutique hotel offers a memorable stay, distinguished by its exceptional staff service and a prime central location that places guests within easy reach of Florence's main attractions. Its unique setting on the third floor of a historic building provides a quiet retreat, making it an ideal choice for sightseers and couples seeking a charming base for exploration. The hotel is also well-suited for solo travelers due to its safe environment and comfortable accommodations, and for business travelers given its proximity to the train station. Guests consistently highlight the hotel's cleanliness and the delightful breakfast experience. To enhance your visit, be prepared for the distinctive entrance and small elevator, and be sure to leverage the staff's extensive local knowledge for dining and activity recommendations.

Facilities & Amenities
The hotel is situated on the third floor of an old building, accessed by a small elevator that accommodates two people, though some guests noted it can be temperamental and requires navigating a few steps from street level to reach it. Rooms are equipped with modern conveniences such as a coffee machine or kettle, a minibar, and a safe, though some guests reported issues with the coffee machine's plug or a non-functioning safe. While air conditioning is available in rooms, some visitors experienced issues with it being noisy, leaking, or not working effectively. The TVs offer smart features like streaming services, which some guests appreciated. The hotel provides a limited number of irons and ironing boards, which can sometimes be faulty.

Cleanliness & Room Comfort
Guests consistently praise the hotel's impeccable cleanliness, with rooms and bathrooms maintained to a high standard through daily housekeeping. Room size receives mixed feedback; while some guests found their accommodations spacious and well-appointed, others described them as small or cramped, particularly single rooms. The beds generally receive positive comments for being comfortable, though a few guests found them to be quite firm. Bathrooms are often described as modern and clean, with some featuring large showers, but a few guests noted them as being tight or small, with occasional issues like a leaking shower or a unique layout where the shower is integrated into the bedroom area. Noise levels vary, with some rooms offering a quiet retreat, especially those facing an internal courtyard, while others experienced noise from the corridor, cleaning staff, or street.

Dining & Food Quality
The breakfast consistently receives high praise, described as excellent, wonderful, and varied. Guests appreciate the ample selection of both sweet and savory items, including hot eggs, sausage, croissants, freshly baked cakes, and a range of cold cuts, cheeses, cereals, and fruits. The coffee, particularly the cappuccino and espresso, is highlighted as delicious. While the breakfast room is noted as cozy, some guests found it to be small, occasionally leading to a wait for tables. Although gluten-free options are available, they are primarily pre-packaged and sweet. The breakfast service is generally efficient, ensuring food and drinks are hot and fresh, providing a great start to the day for most visitors.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring Florence. It is just a short walk, typically between three to fifteen minutes, from the Santa Maria Novella train station, making arrivals and departures straightforward. Guests can easily walk to major attractions such as the Duomo, Ponte Vecchio, the Arno River, and various shopping and dining areas. The neighborhood is described as quiet and safe, offering a local atmosphere away from the busiest tourist crowds. Parking is available through a valet service for a fee, and paid parking options are also nearby. While the hotel's third-floor location and unique entrance can be a bit challenging to find initially, its accessibility to public transport, including the light rail for airport connections, is a significant advantage.

Staff & Service
The staff at this hotel consistently receives outstanding commendations for their exceptional service and friendly demeanor. Guests frequently highlight their helpfulness, attentiveness, and professionalism, noting their willingness to go above and beyond to assist. The check-in process is generally smooth, with many guests appreciating the option for early check-in and luggage storage, even for return stays. Staff members are praised for providing valuable local recommendations for sightseeing, dining, and transportation. Housekeeping is noted for its efficiency and thoroughness, ensuring rooms are clean and well-maintained. While most interactions are highly positive, a few guests reported isolated instances of less welcoming or impatient staff, or confusion regarding a service charge for calling a taxi.

Additional Information
The hotel is uniquely situated on the third floor of an older building, which contributes to its boutique charm but means it does not have a traditional street-level entrance. Some guests mentioned a recurring odd smell in the reception area or corridors, though rooms themselves were often praised for a pleasant fragrance. A few rooms have specific layouts, such as a shower integrated into the bedroom area, or a lack of a bidet in the bathroom. While rooms are generally quiet, some guests noted thin walls that allowed noise from neighboring rooms or the corridor to be heard. The heating system is centrally controlled, requiring guests to request adjustments from the reception. One guest reported a welcome gift of Prosecco upon arrival.