Copenhagen Marriott Hotel

The hotel offers a distinctive urban retreat, celebrated for its prime waterfront location with captivating canal views, making it a memorable choice for visitors. Its proximity to key city attractions and the central train station positions it ideally for sightseers and explorers eager to discover Copenhagen on foot. The hotel is also well-suited for business travelers seeking convenience and comfort, and its spacious rooms make it a practical option for families. Couples can enjoy a romantic setting with picturesque views. Guests frequently commend the hotel's excellent breakfast and the consistently friendly and helpful staff. While many appreciate the spacious and clean accommodations, some reviews indicate that certain rooms and bathrooms are in need of modernization. To enhance your stay, consider requesting a recently renovated room or one on a higher floor for the best views, and be aware of the hotel's deposit policy upon check-in.

Facilities & Amenities
Guests frequently highlight the hotel's well-appointed facilities that contribute to a comfortable stay. The lobby and bar area are often praised for their stylish and welcoming ambiance, providing a pleasant space to relax or socialize, often with great views of the canal. For those seeking wellness, the hotel features a well-equipped fitness center, complete with a sauna and steam room, offering opportunities for relaxation and rejuvenation. Some guests noted the presence of a unique cat robot assisting staff, adding a modern and intriguing touch to the service. While the hotel offers free Wi-Fi, some guests mentioned a small shop with sweets. The availability of these amenities, particularly the wellness options and inviting common areas, enhances the overall guest experience, though some guests experienced issues with elevator availability during peak times.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is varied, with many guests praising the spacious rooms and comfortable beds that ensure a restful night's sleep. The high-quality linens are also frequently mentioned as contributing to comfort. However, a significant number of reviews indicate that many rooms, particularly the bathrooms, are dated and in need of renovation. Issues such as worn furnishings, mold, low water pressure in showers, and old shower curtains are recurring concerns. Some guests reported unpleasant odors or dust in rooms and hallways, suggesting a need for deeper cleaning or refurbishment. While some rooms offer quiet environments, others noted noise from closing doors or ongoing construction. Guests also mentioned a lack of standard in-room amenities like complimentary bottled water, teabags, or sufficient toiletries.

Dining & Food Quality
The hotel's dining options receive considerable attention, with the breakfast consistently garnering high praise for its excellent quality and wide variety. Guests appreciate the extensive selection of continental choices, fresh fruits, and hot items, often describing it as one of the best they have experienced. The executive lounge breakfast is also highly regarded for its diverse offerings, including freshly baked croissants and quality coffee. However, some guests found the breakfast buffet to be expensive if not included in their stay. The hotel restaurant and bar are noted for their pleasant atmosphere, though some reviews suggest the dinner menu can be limited and the food quality inconsistent, with some dishes described as mediocre or overpriced. Room service is available, but some guests found it slow or expensive, with a limited late-night menu.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of many popular attractions, including Tivoli Gardens and the city center. Its proximity to the central train station (approximately a 10-minute walk) makes it highly accessible for arrivals and departures, though some advise against walking with heavy luggage. A standout feature is its direct position on the waterfront, offering beautiful canal views and convenient access to the boardwalk for walks or runs. Guests can also easily access public transportation, with a bus stop and hop-on/hop-off tour stop directly outside the hotel, providing excellent connectivity to other parts of Copenhagen. While parking is available, guests frequently note it can be expensive, with public parking options nearby.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness, significantly contributing to a positive guest experience. Many reviews highlight the professional and welcoming demeanor of the front desk team, often going above and beyond to assist guests. The check-in process is generally described as efficient, though some guests reported longer waits or issues with unexpected deposit charges that caused frustration and delays in refunds. Housekeeping is noted for its thoroughness, ensuring rooms are clean and well-maintained, although some guests experienced missed items or inconsistent service. The concierge service is commended for being knowledgeable and helpful with local recommendations. Overall, the staff's commitment to providing excellent service is a recurring theme, despite occasional reports of being understaffed or slow service at the bar and restaurant.

Additional Information
Guests should be aware that the hotel is currently undergoing renovation, which some found disruptive due to noise, though others were pleased with the updated rooms. A notable point of feedback concerns the deposit policy, with many guests reporting unexpected charges upon check-in and significant delays in receiving refunds, sometimes requiring multiple follow-ups. This policy, along with the absence of complimentary bottled water and limited in-room amenities like teabags or sufficient toiletries, was a point of contention for some. For loyal guests, the rewards program benefits are appreciated, often leading to room upgrades and executive lounge access. The hotel also offers bike rentals, a popular way to explore the city, and provides bathrobes and slippers for guests to enjoy the nearby canal for swimming, adding a unique local experience.