Positive Reviews
positive:
Family oriented facilities
Most guests love that the hotel has a variety of activities for all ages. Many are particularly fond of the amphitheater shows, which are geared towards a younger audience, as well as the dancing that takes place once the sun goes down.
positive:
Safe swimming and aquapark facilities
Many guests like that the aquapark keeps the whole family entertained and that there is always a life guard on duty, which is particularly comforting to people traveling with children. Others appreciate that the swimming pools are clean and well maintained.
positive:
Large, clean rooms
A handful of guests say that the rooms are large and spacious, that they are cleaned daily and that the minibar is always kept well stocked. Other love that there is a welcome package of fruits, nuts and wine upon check-in.
Negative Reviews
negative:
Food can be better
Some guests say that the open buffet has a variety of options, but note that the food is not tasty. Others comment that there is always a long line and tables run out of food fast and that the ala carte dishes should be more authentic and fresh.
negative:
Faulty air conditioning
Several guests mention that air conditioning units malfunction often, especially during humid weather. Others note that the air conditioning units can become noisy after extended use and should probably be serviced more frequently.
negative:
Preferential service
Many guests feel that the hotel staff should be more accommodating to guests by providing impartial service to everybody, citing that staff sometimes prioritizes preferred guests instead of treating everyone equally.