Club Hotel Eilat

The hotel offers a unique and memorable experience, often described as a ship-like design that creates a distinctive atmosphere. It is particularly renowned for its spacious rooms and an abundance of family-friendly activities and multiple swimming pools, making it an ideal destination for families with children seeking an engaging and fun-filled vacation. Its central location is also a significant draw, placing guests within easy reach of key attractions. While most guests praise the generally good service and lively ambiance, some note that the hotel can be very crowded, leading to occasional noise. To enhance your stay, consider utilizing the hotel's online check-in app to streamline arrival and be prepared for a bustling environment, especially during peak seasons. The hotel also appeals to sightseers due to its proximity to the promenade and mall, and couples looking for a lively getaway.

Facilities & Amenities
Guests consistently highlight the hotel's extensive range of facilities designed for entertainment and relaxation. The property boasts numerous swimming pools, some of which are heated during cooler months, though some guests found them too cold in spring or winter. For children, there are dedicated kids' activities, including playrooms, video games, an art room, trampolines, and exciting foam parties and water slides. Adults can enjoy the spa, which features a gym, sauna, and both indoor and outdoor jacuzzis, although children are often restricted from the jacuzzis. The hotel also offers live piano music in the lobby and various evening entertainment and shows. While rooms are equipped with a convenient kitchenette, many guests report issues with the elevators being slow, old, or frequently crowded, leading to long waits. Underground parking is available and free, but can be cramped and difficult to navigate when the hotel is busy.

Cleanliness & Room Comfort
The hotel's accommodations are frequently praised for their spaciousness, with many guests appreciating the large suites that comfortably accommodate families. Reviews generally indicate that rooms are clean and well-maintained upon arrival. Guests often find the beds comfortable, ensuring a restful night's sleep, and the in-room kitchenettes are a convenient addition for families. However, a recurring concern is noise levels, with many guests reporting disturbances from other guests, loud music, or evening parties, and some noting thin walls. While some rooms offer quiet retreats, others face noisy areas. Some guests also mention that the room decor and furnishings appear dated, with occasional reports of minor maintenance issues such as weak air conditioning, balcony doors not closing properly, or toilet flushing problems. There are also isolated comments about towels not being consistently supplied daily.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, described as varied, rich, and delicious, offering an abundant selection of options including cheeses, breads, and pastries. Many appreciate the quality and quantity of food available. Dinner is also frequently mentioned as being rich and varied, with guests enjoying the overall quality of the cuisine. The hotel caters to diverse dietary needs, providing kosher options and being notably celiac-friendly, with gluten-free and dairy-free alternatives readily available. While the majority of feedback is positive, some guests have noted minor issues such as certain dishes being spicy without warning, or occasional complaints about the freshness of some vegetables or the temperature of bread and boiled eggs. Despite these minor points, the dining experience is largely considered a highlight of the stay.

Location & Accessibility
The hotel's central location is a significant advantage, frequently highlighted by guests as one of its best features. It offers excellent accessibility to key attractions, being within easy walking distance of the promenade, the Mall HaYam, and the north beach. Guests appreciate the convenience of having shops, restaurants, and pubs just a short stroll away. For those arriving by public transport, the hotel is conveniently located near the bus terminal, with local buses passing directly outside. While the hotel offers underground parking, guests often report that it can be cramped and quickly become full, especially during busy periods. However, alternative parking options, such as blue and white marked spaces or a dirt lot behind the hotel, are often available nearby, though these may require a short walk.

Staff & Service
The hotel staff generally receives positive feedback for their professionalism, helpfulness, and attentiveness. Many guests commend the friendly staff and their willingness to accommodate requests, contributing to a pleasant stay. Housekeeping and room service are often described as excellent, with staff being responsive to needs like extra beds or towels. The check-in process is sometimes noted as quick, especially with the use of the hotel's app. However, a notable number of reviews mention long waits at reception, particularly during peak hours, and some guests have encountered unprofessional or dismissive staff when attempting to resolve issues or request refunds. Despite these inconsistencies, the overall sentiment points to a dedicated team striving to provide good customer service, with many guests appreciating the staff's efforts to ensure satisfaction.

Additional Information
For guests observing Shabbat, the hotel offers convenient amenities such as a dedicated synagogue and the provision of a hot plate for prepared food, making it a suitable choice for religious travelers. The hotel also provides the flexibility of late check-out upon request, which is often granted without additional charge, enhancing guest convenience. While the hotel is generally well-maintained, some guests note that the facilities and room amenities can appear old or dated, particularly the limited and non-digital TV channels. During winter months, guests should be aware that some of the pools may be cold, as not all are heated. The hotel can become very crowded, especially during holidays, and some reviews mention noise from other guests or issues with smoking in pool areas, despite hotel policies.