Clark Imperial Hotel

The hotel stands out for its exceptional value and central location, making it a highly attractive option for budget-conscious travelers seeking convenience and accessibility. Its signature feature is its prime spot near major entertainment and shopping hubs, ideal for sightseers and those interested in nightlife. Guests consistently highlight the friendly staff and the hotel's overall cleanliness, despite acknowledging its older appearance. This combination makes it particularly suitable for short stays or for guests arriving early in the morning who need a comfortable base. For a more enjoyable experience, guests should be prepared for the hotel's dated aspects but can rely on the attentive service and strategic positioning to explore the area with ease.

Facilities & Amenities
The hotel offers practical facilities and amenities that cater to basic guest needs. Limited parking space is available, often described as tight, though guests generally managed to find a spot for their vehicles. While laundry services are provided, some guests expressed dissatisfaction with the cleaning quality, noting clothes were not thoroughly cleaned or retained odors. The building is served by a single, small elevator with a restricted capacity, which can sometimes lead to short waits. Fast internet access is a notable positive, particularly in the lobby, though connectivity and speed in individual rooms were occasionally reported as inconsistent. Airport transfer services are also available for a fee, adding to guest convenience.

Cleanliness & Room Comfort
Most guests found rooms clean and well-maintained, despite the building being described as older or dated. The comfortable beds and clean sheets contributed to a good night's sleep for many. However, feedback on room comfort was mixed regarding other aspects. The air conditioning units are generally effective and powerful, though some older units may require lower settings to cool adequately, and some guests noted AC noise or dirty filters. Many reviews highlighted outdated bathrooms, issues with shower heads, and a frequent lack of hot water. Some also reported clogged toilets or unpleasant sewage smells from the bidet. Isolated reports mentioned cockroaches, unemptied trash bins, or general room odors, and towels were sometimes described as low quality.

Location & Accessibility
The hotel boasts a highly praised central location, making it incredibly convenient for guests. It is within walking distance of numerous attractions, including SM City Clark, Walking Street, casinos, bars, clubs, and massage shops. Guests appreciate the easy access to shopping and nightlife, with many popular spots just a 5 to 10-minute walk away. A convenience store is also very close by. Despite its central position, the hotel is noted for being quiet as it is set back one block from the main thoroughfare. While generally safe, some guests recommend using a trike or Grab for late-evening travel for added security.

Staff & Service
The staff consistently receives high praise for being exceptionally friendly, kind, helpful, and accommodating. Many guests highlighted their willingness to assist with various requests and resolve issues promptly, often describing their response as excellent. The check-in process is generally described as quick and efficient, though a few guests experienced delays or miscommunications, particularly regarding early check-ins or room extensions. Security staff are noted for being helpful, and the drivers for airport transfers are polite and kind. Housekeeping is often commended for their outstanding work in maintaining cleanliness. Communication with the hotel, including via email, is reported to be responsive and helpful.

Additional Information
A notable aspect of the hotel's policy, frequently mentioned by guests, is the requirement to pay for basic amenities such as shampoo, toothpaste, toothbrush, and slippers. This approach was often perceived as inconvenient and unexpected, especially considering the room rates, leading to frustration for some visitors who are accustomed to these items being complimentary. Furthermore, guests are advised to be vigilant about a policy concerning missing items from the room, such as glasses or cutlery, as charges may apply if a detailed inventory list is not provided or checked upon check-in. The hotel also appears to cater significantly to Korean guests, which might influence some operational aspects.