Citystate Tower Hotel

This hotel is primarily known as a convenient hub for travelers utilizing the Sikat bus service to Puerto Galera, which departs directly from its premises. While some guests find it a budget-friendly option with a convenient location and generally friendly staff, it is widely acknowledged as an aged property that has seen better days. It appeals to sightseers due to its proximity to key attractions and business travelers attending events or visiting the US Embassy. To ensure a smoother experience, guests are advised to be mindful of the hotel's older infrastructure and, based on some past incidents, consider taking photos of their room upon check-in.

Facilities & Amenities
The hotel offers several on-site conveniences, including free Wi-Fi, though its connection can be inconsistent and prone to dropping. Guests have access to an ATM in the lobby, although some international cards may encounter issues. The property also features a casino and a large event center capable of accommodating significant gatherings. Most guests note the absence of dedicated on-site parking, with options limited to valet parking or off-site arrangements at a nearby mall. In-room amenities are basic; some rooms lack a luggage rack, and essentials like shower gel (only soap provided) and hand towels are often missing. Additionally, some guests have observed that hotel corridors are used for storage, impacting the overall aesthetic.

Cleanliness & Room Comfort
Feedback on room cleanliness is mixed; while some guests describe the rooms as clean and well-maintained, others report issues such as dirty linen upon arrival, requiring changes. The beds are generally comfortable with plenty of pillows, contributing to a restful sleep for many. However, the air conditioning systems are frequently described as old and noisy, with some units requiring manual adjustment, leaking water, or even showering ice. Hot water availability is inconsistent, and some bathrooms suffer from moldy showers and clogged drains. A significant concern for some guests is the presence of cockroaches and even rats in rooms and common areas. Furthermore, many rooms lack windows, leading to a claustrophobic feel, and some guests have noted unpleasant odors within their accommodations.

Dining & Food Quality
The breakfast buffet receives varied feedback; most guests find it basic with limited options, though it is generally sufficient to get full. Some mention slow refilling of dishes and coffee urns. Despite these points, the availability of freshly cooked eggs and omelets to order is a highlight for many. Beyond breakfast, the overall food quality in the restaurant is often described as average, with some dishes being too dry or bland. Specific complaints include menu items being unavailable, pancakes served cold, and "orange drink" instead of actual juice. Conversely, some guests have found the food to be good, albeit with long preparation times.

Location & Accessibility
The hotel boasts a highly central location, making it a popular choice for its proximity to various attractions. It is within walking distance of Roxas Boulevard, offering views of the famous sunset, and is conveniently close to several shopping malls, including Robinson Place. Its strategic position near the US Embassy and other agencies makes it ideal for those with appointments. The hotel is well-served by public transportation, including jeepneys, and is a key hub for the Sikat bus service to Puerto Galera. However, the surrounding neighborhood receives mixed reviews; while convenient, some guests describe it as rough, shady, and noisy due to heavy traffic, with concerns about safety and unpleasant smells from the street environment. Valet parking is available, but on-site parking is not.

Staff & Service
The hotel staff generally receives positive remarks for their friendliness, accommodating personnel, and overall great service. Guests frequently praise the security team for their helpfulness with bags and greetings, and the dining area staff are consistently highlighted for being very nice, friendly, and attentive. Housekeeping is also commended for maintaining clean rooms and being courteous. However, feedback regarding the front desk is notably mixed; some guests describe staff as unhelpful, cold, or appearing irritated, particularly during the check-in/out process, which can be slow due to extensive paperwork. A few guests have reported highly negative experiences, including being wrongly accused of stealing a towel and having their bags searched, with staff exhibiting rude behavior during these incidents.

Additional Information
Guests should be aware that the hotel is an aged property that, despite ongoing maintenance efforts and visible signs of renovation in some areas, shows its age. A notable policy is the requirement for a cash deposit of 1000 Philippine Pesos upon check-in. Given past guest experiences, it is advisable to take check-in photos of the room to document its condition, particularly regarding amenities and cleanliness, to avoid potential misunderstandings upon departure.