City Tower Hotel

The hotel is highly regarded for its stunning Red Sea views and a prime central location that places guests at the heart of the city's attractions. Guests consistently highlight the hotel's exceptional cleanliness, spacious rooms, delicious and varied dining, and outstanding staff service. It is an ideal choice for sightseers looking to explore the area, couples seeking a romantic getaway with picturesque views, and families who appreciate comfortable accommodations and a welcoming atmosphere. To enhance your stay, consider requesting a room on a higher floor for the most breathtaking sunsets and take full advantage of the hotel's walkability to explore the vibrant local markets and historical sites.

Facilities & Amenities
The hotel offers an indoor pool, which, while generally described as small, is noted as suitable for children and often has warm water, though some guests found it not ideal for adults or noted it was undergoing maintenance. Wi-Fi is available throughout the hotel, though some guests experienced weak signals or disconnections on higher floors or in the restaurant area. For convenience, guests will find kettles with coffee and tea in their rooms, along with complimentary soft drinks in the minibar, safes, and irons (though one guest reported a faulty one). Full sets of toiletries, including disposable toothbrushes, are also provided, adding to the comfort of the stay.

Cleanliness & Room Comfort
Guests consistently describe the rooms and common areas as spotlessly clean and well-maintained, contributing significantly to a pleasant stay. The rooms are generally spacious and comfortable, with many boasting stunning sea views of the Red Sea, Aqaba Fort, and Arab Revolt Square, enhancing the overall experience. Guests frequently praise the comfortable and large beds, ensuring a restful night's sleep. Noise levels are typically low, making for a quiet and relaxing environment. While bathrooms are generally clean with good shower pressure, some guests found them to be outdated or dark, and a few noted issues with old towels. A minor point raised by some was that the air conditioning could be loud or difficult to control.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its excellence, variety, and deliciousness. Guests highlight the wide selection of hot and cold dishes, pastries, and Turkish coffee, often describing it as one of the best they have experienced. The hotel restaurant also offers delicious and abundant meals, with some guests enjoying chef-level food, including Chinese dishes and cheesecake. Food is generally described as fresh and of good quality, though a few guests found some dishes to be salty. The staff are noted for being accommodating with food allergies, ensuring a pleasant dining experience for all.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests. It is situated directly across from the Red Sea, offering sea views, and is just a short walking distance (2-3 minutes) to the public beach. Guests appreciate its proximity to the city center, markets, shops, and the Aqaba Fort, allowing for easy exploration of the area on foot. Despite its central position, the hotel is described as being in a quiet area, providing a peaceful retreat from the city's bustle. While there are limited parking spots directly in front of the hotel, ample free parking is available across the street, which guests found generally manageable.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests describe them as welcoming, attentive, and always smiling, contributing significantly to a positive and comfortable atmosphere. The check-in process is noted as smooth and quick, with staff often accommodating late check-out requests when possible. Housekeeping is highlighted for its excellence, ensuring rooms are clean and well-maintained daily. Guests appreciate the staff's willingness to go above and beyond to assist with requests, from providing local information to ensuring a comfortable stay, making their hospitality a standout feature.

Additional Information
A notable concern for some guests is the presence of smoking in the lobby and the lingering smell of smoke in some rooms and corridors, which impacted their comfort and overall experience. This aspect was a significant drawback for non-smoking guests seeking a completely fresh environment. On a more positive and unique note, guests were charmed by the hotel staff's compassionate practice of feeding stray cats at meal times. This thoughtful gesture was widely appreciated, adding a distinctive and heartwarming element to the hotel's atmosphere and reflecting a caring approach beyond typical hospitality services. Additionally, some guests received a thoughtful welcome with fresh fruit and nuts upon arrival. However, one guest reported a highly unsatisfactory experience with a recommended SPA package, describing the off-site facility as unprofessional and dirty, which significantly detracted from their stay.