Century Plaza Hotel

This hotel is highly regarded for its spacious, apartment-style suites often featuring kitchenettes, making it a standout choice for guests seeking extended stays or more independent accommodations. Its prime downtown location is consistently praised, offering easy access to various city attractions. The hotel is particularly well-suited for families due to the generous room sizes and self-catering options, and for sightseers and business travelers who appreciate being at the heart of the city. While many guests highlight the hotel's cleanliness and the exceptional service from its staff, some note that the older aspects of the building are becoming apparent. To enhance your experience, consider requesting a room on a higher floor or one not facing the hospital to mitigate potential noise, and take advantage of the in-room kitchen facilities for added convenience.

Facilities & Amenities
Guests frequently commend the inclusion of kitchenettes in many rooms, which are often equipped with a fridge, microwave, and sometimes a stove or toaster, providing convenience for self-catering. The hotel offers laundry facilities on-site, a practical amenity especially for longer visits. While the fitness center is available, some guests describe it as somewhat outdated. The swimming pool receives mixed reviews, with some finding it cold or in need of an update, and occasional reports of it being closed. Elevators are noted by some to be slow or occasionally out of service, leading to wait times. Wi-Fi connectivity is generally available, though a few guests reported it as slow or inconsistent.

Cleanliness & Room Comfort
The rooms are consistently described as spacious and generally clean, often featuring separate living and sleeping areas. Many guests appreciate the comfortable beds and quality linens, contributing to a restful stay. However, feedback on bed firmness is mixed, with some finding them too hard. A recurring theme is the dated appearance of some rooms, with mentions of worn carpets, chipped surfaces, and older appliances. Noise levels are a significant concern for many, particularly due to street noise and sirens from the nearby hospital, exacerbated by single-pane windows. Water temperature in the bathroom showers can be inconsistent, fluctuating between very hot and cold, and some report low water pressure or slow hot water delivery. Issues with air conditioning or heating effectiveness are also occasionally noted.

Dining & Food Quality
The hotel features a restaurant and a cafe, offering diverse dining options. The cafe, often referred to as Beyond Coffee, receives positive feedback for its coffee, baked goods, and sandwiches, and is a popular spot for quick meals. Guests who opt out of daily housekeeping can receive a credit to use at the cafe, which is a well-received incentive. Feedback on the main restaurant is mixed; while some praise the food quality and service, others find it overpriced or experience slow service, particularly during breakfast. Room service is available, but some guests report issues with availability or food quality.

Location & Accessibility
The hotel's central location in downtown is a major highlight, placing guests within easy walking distance of numerous attractions. Popular destinations such as Robson Street for shopping, various restaurants, Stanley Park, Canada Place, and Granville Island are readily accessible. Public transportation, including bus stops directly outside the hotel and nearby SkyTrain stations, provides convenient access to other parts of the city and the airport. Parking is available on-site, often described as secure, though it is a paid service. The hotel's proximity to a major hospital means that sirens can be frequently heard, which is a notable aspect of the surrounding environment.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback for their friendliness, helpfulness, and professionalism. Guests frequently commend the quick check-in process and the staff's willingness to accommodate requests, such as early check-in or room changes. The housekeeping team is often praised for their attentiveness, though some guests report minor issues with amenity replenishment. The bell service is also highlighted for its efficiency and helpfulness with luggage. Overall, the dedication of the staff to providing excellent service is a recurring theme, significantly contributing to a positive guest experience.

Additional Information
The hotel offers an environmental policy allowing guests to forgo daily housekeeping in exchange for a credit, which can be used at the on-site cafe, a feature appreciated by many. While the hotel is generally well-maintained, some common areas and specific room elements are noted to be dated, suggesting a need for updates. Guests should be aware that a deposit is required upon check-in, and some reviews mention a longer-than-expected time for its return. The hotel also provides umbrellas in rooms, a thoughtful touch for the local climate.