Century Park Hotel

The hotel offers a memorable stay, particularly noted for its spacious rooms and a classic ambiance that evokes a sense of nostalgia for its past grandeur. The expansive pool area is also a significant highlight, providing a refreshing escape within the city. This establishment is well-suited for loyal returning guests who appreciate its traditional charm, families seeking ample space and recreational facilities, business travelers due to its proximity to key event venues, and transit passengers looking for a comfortable layover. While the hotel maintains a high standard of service, guests should be aware that popular events can lead to crowded common areas, and for those reliant on internet, bringing a personal pocket Wi-Fi device might enhance connectivity.

Facilities & Amenities
The hotel boasts an impressive pool area featuring multiple options, including a circular pool, an Olympic-sized pool, a lap pool, and a kids' pool, often praised for their size and being uncrowded. A Jacuzzi and a pool bar are also available for relaxation. However, Wi-Fi connectivity is a frequent point of concern; while offered, many guests report it as slow, unreliable, or non-existent in rooms. The elevators are consistently described as old, slow, and sometimes manually operated, leading to considerable wait times, especially during busy periods. The fitness center or gym is generally perceived as dated and dilapidated, with some guests noting unpleasant odors. Despite these points, the lobby is often highlighted as spacious and elegant, contributing to a grand first impression.

Cleanliness & Room Comfort
Rooms are widely appreciated for their spaciousness, offering generous living areas that accommodate guests comfortably, even with additional beds. However, a recurring theme in reviews is that the rooms are dated, old, and in clear need of renovation, with some guests feeling they have not been updated in decades. While many guests find the rooms clean, others report specific issues such as dust, hair, ants, roaches, and a pervasive moldy or musty air emanating from the HVAC system. Bed comfort receives mixed feedback; some praise the thick and comfortable mattresses for a restful sleep, while others describe them as cheap and causing back pain. Bathroom concerns are common, including leaking sinks, clogged shower drains, unhygienic toilets with high water levels, and old fixtures. Additionally, the provision of water bottles is often deemed insufficient, with extra bottles incurring charges.

Dining & Food Quality
The breakfast buffet is a significant aspect of the guest experience, eliciting varied feedback. Many guests commend its variety, quality, and specific offerings like the pancake and waffle station. Conversely, a notable number of reviews describe the breakfast environment as chaotic, citing overwhelmed staff, slow refilling of food items, and difficulty in securing tables, particularly during peak hours or when large groups are present. Some guests found the food to be inedible, disgusting, or served cold, and observed a decline in both variety and quality over time. The hotel features several restaurants, including a Japanese restaurant and a Chinese seafood restaurant, which generally receive positive remarks for their cuisine. Room service is available, though some guests reported slow service or difficulties with the ordering process. The bar areas, especially the pool bar, are positively mentioned for their offerings and ambiance during happy hour.

Location & Accessibility
The hotel's central location is a major draw, providing convenient access to various parts of the city and popular attractions. Many guests value its proximity to PICC for events and its relatively short distance from the airport, making it a practical choice for both business and transit travelers. It is also noted for being near public transportation and the CCP complex, offering pleasant areas for morning strolls. However, opinions on the immediate surrounding area are divided; some guests describe it as feeling unsafe, particularly at night, and highlight a scarcity of food options or convenience stores nearby. Parking is available, including PWD parking, and is generally appreciated, though some guests noted that the primary parking area can be full, necessitating a walk to an alternative lot.

Staff & Service
The hotel staff consistently garners high praise for being exceptionally friendly, accommodating, helpful, attentive, and professional. Many guests specifically commend the positive interactions with elevator attendants, housekeeping, and security guards, noting their warm greetings and readiness to assist. The check-in and check-out process receives mixed reviews; while some guests experienced a quick and seamless procedure, a significant number reported long queues and considerable waiting times, sometimes exceeding an hour, which proved particularly inconvenient for pregnant guests or those with tight schedules. Isolated instances of rude or unprofessional behavior were noted from certain front desk personnel and breakfast staff, particularly concerning communication and service etiquette. Despite these occasional challenges, the staff's overall dedication to providing excellent service is a strong positive.

Additional Information
Guests frequently mention the hotel's stringent security protocols, including mandatory baggage scanning upon entry, which some find intrusive but others appreciate for enhanced safety. A specific policy that stands out is the dress code for breakfast, where guests may be denied entry for wearing sandals or slippers. The hotel is a popular venue for events and conferences, which can lead to crowded common areas, particularly the lobby and elevators, potentially impacting the overall guest experience. Some guests also reported issues with late check-out fees and a policy requiring immediate payment for all services rather than charging to the room tab, which was perceived as unusual and inconvenient. The hotel also offers a rewards program that is valued by its loyal returning guests.