Century Casino & Hotel Edmonton

This hotel stands out as a comprehensive entertainment destination, offering an integrated experience with its casino, live entertainment venues, and dining options. It is particularly well-suited for couples seeking a vibrant date night, friends looking for a fun night out with concerts or comedy shows, and concert-goers who appreciate the convenience of having their accommodation on-site. The hotel's commitment to cleanliness and comfortable rooms, combined with generally friendly staff, contributes to a pleasant stay for most. To enhance your visit, guests recommend taking advantage of the heated underground parking, especially during colder months, and being aware of the restaurant's breakfast hours if you plan an early start.

Facilities & Amenities
The hotel features a lively casino with a wide selection of slot machines and table games, providing a fun atmosphere for guests to enjoy. Beyond gambling, it serves as a popular entertainment venue, hosting concerts and a dedicated comedy club. Many guests appreciate the sports bar for watching games and socializing. A significant convenience highlighted by many is the heated underground parking, which is particularly valued during inclement weather. However, some guests have experienced issues with the elevators, including occasional malfunctions or requiring key card re-activation. While the casino offers a vibrant environment, some guests found the gaming machines to be "tight," indicating a lower payout frequency.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its clean rooms and overall tidiness. Many reviews highlight the spaciousness of the accommodations, often noting that rooms are larger than expected for the value. The beds are frequently praised for being exceptionally comfortable, ensuring a restful night's sleep. While generally quiet, some guests occasionally reported disturbances from noisy neighbors or hallway activity, though this was not a widespread issue. The bathrooms are typically clean and well-maintained, with some featuring spacious layouts and good showers. However, a few guests mentioned that some rooms appear dated, and there were isolated reports of issues with heating and air conditioning controls, leading to rooms being too warm.

Dining & Food Quality
The hotel's dining options generally receive positive feedback for their food quality and affordability, with many guests enjoying the various daily specials and prime rib offerings. The restaurant is often lauded for its tasty and well-prepared meals. However, a recurring point of concern is the breakfast service, as the main restaurant does not open until 9:30 AM, which is inconvenient for early risers. Service in the dining areas and bars receives mixed reviews; while many guests praise the friendly staff and fast service, others report slow service, long waits, or instances of unhelpful staff. Some specific food items, such as the roast beef or steak, occasionally received criticism for preparation or quality.

Location & Accessibility
The hotel's location is considered convenient by many, situated in the North East End of the city with easy access to major highways and nearby shopping and dining areas. A significant advantage is its proximity to the LRT station, providing convenient public transit access to the city's attractions, including the Expo Centre and Commonwealth Stadium. Parking is ample, with the added benefit of heated underground facilities that are highly appreciated. However, some guests describe the immediate surrounding area as less desirable or "sketchy," and a common complaint is the presence of a smoking area directly at the main entrance, which can be unpleasant for non-smokers entering or exiting the building.

Staff & Service
The hotel staff generally earns high praise for being friendly, helpful, and accommodating, contributing to a positive guest experience. Many guests highlight the quick check-in and check-out processes. However, a significant and frequently mentioned issue is the lack of staff availability at night, particularly after midnight, which has led to guests being locked out of their rooms or waiting extended periods for assistance with key cards. While many positive interactions with service staff are reported, feedback on restaurant and bar service is mixed, with some guests experiencing slow service or perceived rudeness. Security personnel receive varied comments, with some guests finding them helpful and others describing them as unaccommodating.

Additional Information
A notable feature of this hotel is its integrated entertainment complex, which includes a popular concert venue and a comedy club, offering guests diverse options for a night out without leaving the premises. The concert venue is particularly praised for its excellent sound and comfortable seating. Guests attending shows should be aware that drinks within the show area are often cash only. A critical point for potential guests is the hotel's policy of no 24/7 reception, meaning staff may not be available for check-ins or assistance during late-night hours. The hotel also implements elevator security, requiring key card access to reach guest floors, which enhances safety.