Casa de las Flores Hotel

This hotel is highly regarded for its excellent central location, placing guests within easy walking distance of major attractions like Santo Domingo and the vibrant downtown area. Its accessibility makes it an ideal choice for sightseers and tourists eager to explore the city on foot. Additionally, the hotel is a suitable option for pet owners, though some guests report unexpected fees. For budget-conscious travelers, it offers a generally affordable stay. To enhance your experience, it is advisable to confirm any pet-related charges in advance and consider requesting a room away from the street to minimize noise, especially if you are a light sleeper.

Facilities & Amenities
Guest feedback on facilities is mixed, with some appreciating the presence of Wi-Fi and air conditioning, though consistency can be an issue, with reports of Wi-Fi being unreliable and AC sometimes turned off. The television functionality also varies, with some guests finding them old or not working properly. A recurring concern is the lack of certain in-room amenities, such as a mini-fridge and body soap in the showers. While some rooms offer ample hot water, others report issues with tepid or cold water and low shower pressure. The hotel does provide a safe or lockbox in rooms, which is a valued feature for securing valuables.

Cleanliness & Room Comfort
The cleanliness and comfort of the rooms receive varied reviews. While some guests describe their rooms as spacious and clean, others report issues such as dirty floors, dust, or even the presence of roaches. A significant number of guests complain about the beds, describing them as hard, small (often matrimonial size instead of larger options), creaky, and generally uncomfortable. Noise levels are a frequent concern, particularly from the busy street outside and from ongoing renovations within the hotel, which can disrupt rest. Some rooms are noted to be old or neglected, with issues like broken shower parts, leaking tubs, non-functional televisions, and falling curtains.

Dining & Food Quality
The hotel's dining options are a notable point of mixed feedback, with many guests expressing disappointment. Most guests report that there is no restaurant service available, or that it is extremely limited, often only offering breakfast and not consistently. When breakfast is available, some guests find it delicious, with specific praise for dishes like chilaquiles, while others report it as being of poor quality or not matching the advertised menu. There are mentions of good coffee being provided in the rooms, which is appreciated. However, the general consensus points to a significant lack of food options within the hotel, especially during the evenings.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. Guests frequently praise its proximity, noting it is within easy walking distance of Santo Domingo, the main downtown area, and various other attractions, restaurants, and cafes. This makes it highly convenient for exploring the city on foot. While the location is excellent, parking is a common point of contention. The hotel offers parking, but it is frequently described as small, tight, and difficult to maneuver, often involving a steep ramp. Guests often report needing to move their cars to allow others to exit, which can be inconvenient.

Staff & Service
The staff at the hotel generally receives overwhelmingly positive feedback, with guests consistently praising their friendliness, helpfulness, and attentiveness. Many highlight their willingness to assist with requests and their accommodating nature, contributing to a pleasant stay. However, there are recurring reports of significant management issues, including problems with reservations not being honored, unannounced fees being charged, and a perceived lack of professionalism in handling guest complaints. Some guests also reported security concerns related to personal belongings during their stay. Despite these challenges, the general staff's dedication to service is frequently commended.

Additional Information
Several important details, not covered elsewhere, frequently appear in guest reviews. A common issue is the hotel's pet policy, which, while allowing pets, often includes unannounced extra fees that guests are only informed of upon arrival. The hotel has also been undergoing ongoing renovations, which have caused considerable noise and dust during daytime hours, impacting guest comfort. Furthermore, there are numerous reports of booking discrepancies, where guests received different room types than what they reserved online, or had their reservations cancelled without prior notification. Some guests also raised security concerns regarding their belongings during their stay.