Carleton Circle Motel Falmouth

This hotel serves primarily as a practical and convenient stopover, particularly for overnight travelers needing quick access to local ferry services or attending events in the area. While some guests found it to be a clean and adequate option for a short stay, others reported significant issues with its overall condition, describing it as run-down and sketchy. It is often chosen for its affordability and strategic location, making it suitable for ferry passengers and event attendees seeking a no-frills place to rest. For families seeking basic accommodations, some found the rooms sufficient. Guests consistently highlight the hotel's utility as a quick, accessible base rather than a destination in itself. To enhance your stay, it is advisable to manage expectations regarding amenities and to thoroughly inspect your room upon arrival, as conditions can vary significantly, with some guests even suggesting bringing personal cleaning supplies.

Facilities & Amenities
Feedback on the hotel's facilities and amenities is largely negative, with many guests reporting significant deficiencies. Common complaints include the absence of Wi-Fi and limited TV channels, often just one. Security is a concern for some, as rooms may only have a push-button lock without additional internal security. Basic in-room comforts like a coffee maker are often missing. A recurring issue is the lack of hot water in bathrooms, alongside broken fixtures such as toilet paper holders and safety bars. Guests also noted the presence of black mold in air conditioning units and loud operation of both AC and bathroom fans. Outdoor areas are also affected, with dilapidated chairs on patios making them unusable. Furthermore, some rooms lacked essential safety features like a working smoke detector with a battery.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly polarized, though negative experiences are frequently reported. Many guests describe rooms as dirty, with stained rugs and towels, and some even encountered bed bugs. Reports of black mold in showers and AC units, along with pervasive mildew or cigarette smells, are common. The beds are often described as uncomfortable, with old mattresses and sad pillows, leading some guests to sleep in their clothes or even their cars. Conversely, a notable number of guests found their rooms to be very clean and well-maintained, appreciating the presence of a refrigerator and microwave. These guests reported bright lighting and clean bathrooms with hot water showers, suggesting a significant inconsistency in room quality across the property.

Location & Accessibility
The hotel's location is consistently highlighted as a major positive, making it a convenient base for various activities and travel needs. Guests frequently praise its proximity to Woods Hole, which is ideal for those needing to catch early morning ferries, ensuring a stress-free start to their journey. It is also noted for being close to Falmouth, providing easy access to local necessities, a variety of restaurants, and bars for evening entertainment. Many popular tourist attractions are within a short distance, allowing guests to explore the area easily without extensive travel. The strategic position also makes it a convenient location to get off the Cape, streamlining travel plans for those continuing their journey. Overall, the hotel's accessibility to key points of interest and transportation hubs is a significant advantage for guests seeking a practical and well-situated stopover.

Staff & Service
Feedback regarding staff and service is highly varied, ranging from very positive to extremely negative. Some guests reported a warm welcome and found the staff, particularly at check-in, to be friendly and helpful, appreciating their politeness and willingness to assist. However, a significant number of reviews describe staff, particularly the owner or manager, as rude and unprofessional. Guests reported instances of staff giving an awful attitude when issues were raised, such as requests for room changes or complaints about conditions like bed bugs, with some even claiming staff denied speaking English to avoid addressing problems. There were also complaints about difficulty with checkout, including locked offices, and a general lack of concern from management regarding guest dissatisfaction or room conditions.

Additional Information
Several guests noted that the property appears run-down and in need of significant repairs and renovations, with some areas described as having an "intimidating" exterior and a general sense of having "gone downhill." Finding the office can be challenging due to a missing sign and its non-obvious location, and poor lighting around the property further complicates navigation, especially at night, making it difficult to locate rooms. The general upkeep of the grounds is inconsistent, with some guests appreciating the beautiful garden and scenery, while others found outdoor seating areas unusable due to dilapidated chairs. The checkout process can also be awkward, with the office sometimes locked, leading guests to leave keys in a mail slot. Overall, the hotel's physical condition and operational aspects suggest a need for considerable improvement to enhance the guest experience.