Capital O Oaxaca Guest Hotel

This hotel is a pet-friendly option, making it a suitable choice for pet owners seeking accommodation. It generally offers a budget-friendly stay, appealing to budget travelers and those looking for a quick, short-stay visit. However, guests frequently report significant noise levels throughout the property, particularly from other guests and staff in the mornings, which can disrupt rest. A pervasive issue highlighted by many is the inconsistent or complete lack of hot water in rooms, alongside recurring complaints about pest issues, including bed bugs and cockroaches. While some guests find the staff friendly, there are notable concerns regarding reservation management and overall service consistency. To ensure a smoother experience, it is advisable to confirm your booking directly with the hotel and consider bringing earplugs for a more peaceful night's sleep.

Facilities & Amenities
The hotel provides a basic fitness center, though some equipment may not be functional. Guests frequently experience issues with Wi-Fi connectivity, noting that the signal is often weak or unavailable in rooms. A significant point of concern for many is the absence of an elevator, requiring guests to use stairs, which can be challenging, especially for those with heavy luggage or mobility issues. Rooms are equipped with fans to mitigate the lack of air conditioning, but these are often described as noisy or ineffective. While television is available, its functionality is inconsistent, with some guests reporting non-working units. The overall impression is that facilities are minimal and could benefit from significant upgrades and better maintenance to enhance guest comfort and convenience.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed, with some guests finding rooms clean, while others report issues with pests like bed bugs and cockroaches, leading to uncomfortable stays. Many rooms are described as having a very small room size, sometimes feeling claustrophobic, with limited ventilation and windows often facing internal hallways. The beds are frequently noted as being very hard and uncomfortable, with some guests mentioning noisy plastic mattress protectors. A major recurring problem is the lack of consistent hot water in the bathroom showers, coupled with poor water pressure. Noise levels from other guests and staff are a significant disturbance, easily heard through thin walls, making it difficult to rest. The absence of air conditioning means rooms can become uncomfortably hot, relying solely on noisy fans.

Dining & Food Quality
The hotel offers breakfast options, though guest experiences vary widely. Some reviews mention a basic offering of coffee, sweet bread, and a piece of fruit, which often falls short of expectations for those who believed a more substantial meal was included. While a restaurant is present, it is sometimes reported as being closed or not fully operational, leading to confusion about available dining services. When open, the buffet breakfast receives some positive comments for its variety and taste, but guests often find they need to pay extra for it, even if their booking indicated inclusion. Overall, the dining experience is perceived as inconsistent, with the actual offerings often differing from what is advertised or anticipated by guests.

Location & Accessibility
The hotel's location is generally considered convenient for its proximity to certain areas like Amilpas and Plaza Bella, but it is often described as being a considerable distance from the main city center, requiring a 20-minute taxi ride or an hour's walk. While some guests appreciate its accessibility to major roads, others find the immediate surrounding area less appealing. Public transportation options are available nearby for reaching the center. A significant and frequently mentioned issue is parking. Although advertised, the hotel's parking facility is limited, often full, and located in an adjacent rehabilitation center, requiring guests to leave their car keys and sometimes wait for access, which many find inconvenient and insecure.

Staff & Service
Guest feedback on staff and service is notably mixed. Many guests praise the friendly staff, highlighting their helpfulness and attentiveness, particularly from cleaning and kitchen personnel. The check-in process is sometimes described as quick, and some staff members are noted for their willingness to assist with requests. However, a significant number of reviews report negative experiences, including unhelpful or indifferent reception staff, issues with reservation management, and a lack of responsiveness to guest concerns. Instances of overbooking and cancellations without prior notice have led to frustration and inconvenience for travelers. The overall impression suggests a disparity in service quality, with some staff providing excellent support while others fall short of expectations.

Additional Information
Guests should be aware that the hotel's parking facility is not directly on-site but rather in an adjacent rehabilitation center, often requiring guests to leave their car keys with staff, which some find concerning. The hotel appears to be undergoing maintenance or is in an older state, with some areas showing signs of wear and tear, such as collapsing ceilings or broken fixtures. Basic toiletries like soap and shampoo are inconsistently provided in rooms, with some guests finding dispensers empty or missing. Furthermore, despite some bookings indicating breakfast inclusion, guests often find that only a minimal offering is provided, with a more substantial meal requiring an additional charge. These details contribute to a stay that may differ from initial expectations.